Objection
In this method, a salesperson recommends an alternative product or service to address a customer's concern.
What is the substitution method?
This closing method asks the customer to decide between two or more options to finalize the purchase.
What is the which close?
This suggestive selling technique encourages a customer to purchase a more expensive version of the product.
upselling
In retail, this phrase describes the power of a good deal to make customers say “I’ll take it!” without hesitation.
irresistible offer
This is the only fruit that has its seeds on the outside.
What is a strawberry?
This method turns a customer's objection into a reason to buy the product.
What is the boomerang method?
This method emphasizes urgency, suggesting that the opportunity or availability is limited.
What is the standing room only close?
Offering related or complementary products to a customer during a sale is known as this method.
What is cross-selling?
A salesperson’s favorite type of customer might be someone with this personality trait, making decisions quickly and easily.
What is decisive?
This popular building toy has a name that means "play well" in Danish.
What is LEGO?
This method acknowledges the customer’s objection but counters it by emphasizing a key benefit or advantage of the product.
What is the superior point method?
In this straightforward closing method, the salesperson directly asks the customer to make a purchase.
What is the direct close?
Suggesting limited-time discounts or promotional deals to a customer falls under this suggestive selling method.
What are special sales opportunities?
What is the most common phrase customers use when they walk into a store, even if they need help?
What is “I’m just looking”?
This animal holds the record for the fastest land speed, reaching up to 70 miles per hour.
What is a cheetah?
This method involves using testimonials, reviews, or other external evidence to overcome objections.
What is the third-party method?
This method offers additional services, such as free delivery or setup, to encourage the customer to buy.
What is the service close?
When a barista suggests a larger coffee size for a small price increase, they are using this suggestive selling method.
What is upselling?
This fruit is often used to symbolize a salesperson who is persistent and “sweet” when closing deals.
What is a "peach"?
In 2019, scientists discovered that this snack food could survive being dropped from space without breaking.
twinkie
When a salesperson uses factual information to correct a customer’s misunderstanding about the product, they are employing this method.
What is the denial method?
If you aren’t sure about this game you can try it for a week and bring it back without penalty if you do not like it.
service close
A retail associate suggesting a matching wallet when a customer buys a purse is an example of this technique.
What is cross-selling?
This quirky expression refers to a salesperson who can sell anything to anyone, like selling refrigerators to people living here.
“to an Eskimo”
A town in Alaska once elected this type of animal as its mayor.
cat