Verbal Communication
What is the best way to start a conversation with someone new?
Ask a polite question about them
What does it mean when someone crosses their arms during a conversation?
They may feel defensive or closed off
How can you show a friend you care about them?
Spend time with them and listen
What should you wear to a job interview?
Professional and neat clothing
What is the first thing you should say when you make a phone call?
"Hello, this is [your name].”
What is a way to show good active listening skills?
Nodding and summarizing what they said
If someone keeps checking their watch, what might they be feeling?
Anxious or in a hurry
What is an important part of maintaining a friendship?
Giving them space when they need it
If you don’t know the answer to a question during an interview, what should you do?
Say, “I’m not sure, but I can learn quickly.”
If you need to leave a voicemail, what information should you include?
Your name, why you are calling, and your phone number
If you accidentally interrupt someone, what should you do?
Apologize and let them continue
What is an example of good eye contact?
Glancing occasionally while listening
If you and your friend have an argument, what should you do?
Talk to them calmly and work things out
How can you prepare for an interview?
Research the company and practice answering questions
When is it okay to answer your phone during a meeting or class?
If it’s an emergency
What is a good way to end a conversation?
"I have to go now. It was nice talking to you!"
If you’re unsure what someone’s facial expression means, what should you do?
Ask them politely
How can you make new friends?
Join activities you enjoy
What is a good question to ask at the end of an interview?
“What is the culture like at your company?”
What is a good rule for online safety?
Avoid sharing personal information like your address or phone number online
What is an appropriate volume for speaking in a quiet room?
Speaking softly
What does it mean when someone leans toward you while talking?
They are interested in the conversation
What is an example of empathy?
Understanding and respecting a person's emotions
What should you do after the interview?
Send a thank-you email
What should you do if someone you don’t know sends you a message online asking for personal information?
Block or ignore the message