Customer Support
Items such as Mocha, Whip Creams, and Chai are all dated for this amount of time.
What is 24 Hours?
We currently serve 3 different options for espresso beans and they include the following:
What is:
1. Regular
2. Blonde
3. Decaf
At Starbucks our Frappuccinos are made of a number of components including Frap base, Frap roast, and other flavor syrups and scooped inclusions. These items all maintain a standard number across all frappuccinos. The numbers for the 3 sizes are as follows:
Tall- 2
Grande- 3
Venti- 4
The following is your favorite coffee roast.
What is {Insert your favorite}?
(This question is a throw away to demonstrate how the game works. All players will earn points)
what is the blended (Bottom or beverage base row) and custom (Side or customization row) screen?
One pitcher of sweet cream is made with 1L of Heavy Cream, 350mL of Vanilla, and ____ 2%.
What is 600mL?
(Bonus points will be rewarded to anyone who mentions measuring it in the foam blender)
This is a bar practice question!
Please provide a verbal run down of how you would make this beverage including the components involved and the steps necessary to complete the beverage:
"I would like a Grande Hot Latte please"
2. Cue 2 espresso shots
3. Pour steamed milk over espresso shots in Grande cup
4. Place lid, sleeve, serve by giving to drive thru or calling out name/beverage at hand off
Starbucks currently offers customers 4 different types of refreshers and they include (3/4 will award points)
What is:
1. Strawberry Acai
2. Mango Dragonfruit
3. Very Berry Hibiscus
4. Kiwi Starfruit
Starbucks serves this medium roast in all locations throughout the day.
What is Pike Place?
(Bonus to anyone who can say what is significant about the name Pike Place)
To find a panini in the POS I will do the following:
Open RTD&E section at top
Open Lunch section on side bar
Paninis located at the top of screen
When sanitizing touch points within the lobby this cleaner is used.
(Bonus points for the chemical name but the common color name will be accepted)
What is yellow spray?
(Chemical Name: Peroxide Disinfectant)
This is a bar practice question!
Please provide a verbal run down of how you would make this beverage including the components involved and the steps necessary to complete the beverage:
"I would like to have a Venti hot Caramel Macchiatto"
1. Steam 2% Milk at Venti line in pitcher, aerating 2-3 seconds
2. Cue 2 shots in shot glass
3. Pump 4 vanilla into cup
4. Pour steamed milk into cup leaving room
5. Pour shots over milk
6. Cross-hatch Caramel Drizzle (7 horizontal, 7 vertical, 2 circles around cup)
7. Place lid, sleeve, and serve
This is a bar practice question!
Please provide a verbal run down of how you would make this beverage including the components involved and the steps necessary to complete the beverage:
"I would like a Venti Iced black tea"
1. Add tea to shaker to venti base line
2. Add water to shaker to venti water line
(If syrups are included this is where they would be added)
3. Add ice to venti ice line
4. Shake 10 times
5. Pour, lid, and serve
Coffee can be brewed in any number of ways. Which of the following is NOT a brewing style for coffee?
1. Metal Brewer
2. Table Top
3. French Press
4. Percolator
(Bonus awarded to anyone who knows how to brew coffee in a Percolator)
We currently carry 3 different types of wraps. These include the follow:
-Bacon Sausage Egg wrap
-Southwest Veggie wrap
-Spinach Feta wrap
You are the customer support during peak. You are currently brewing our signature Pike Place, a Blonde roast, and a Dark roast. With this, we know to set our coffee timer to __ minutes after each brew.
What is 10 minutes?
(Bonus for times of other cadences)
This is a bar practice question!
Please provide a verbal run down of how you would make this beverage including the components involved and the steps necessary to complete the beverage:
"I would like a Tall iced Mocha with 1 less pump and 2 vanilla"
1. Cue 1 espresso shot
2. Pump 2 mocha and 2 vanilla in cup
3. Add espresso shots
4. Add cold 2% to top black line in cup
5. Ice to the top (leaving a little room)
6. Whip cream on top
7. Add dome lid and serve
This is a bar practice question!
Please provide a verbal run down of how you would make this beverage including the components involved and the steps necessary to complete the beverage:
"I would like a tall mocha frappuccino"
1. Add 2 pumps frap roast to tall cup
2. Pour whole milk to bottom black line in cup
3. Pour cup contents into blender
4. Pump 2 mocha and 2 coffee frap base
5. Add 1 tall scoop of ice
6. Blend by pressing 1 on blender
7. Pour beverage into cup from blender
8. Add whip, lid, and serve
Starbucks sources their coffee from Asia, Africa, and South America which are located in what is known as _____.
The Coffee Belt
Lemonade and Sweet cream are dated for this amount of time.
What is 48 Hours?
There are 7 items located on the Cycle Task List for your last step in the customer support cycle. Name 2 of them
What is:
1. Maintain food case
2. Maintain RTD&E display
3. Empty one garbage
4. Clean small load of dishes
5. Spot clean front door
6. Check cafe
7. Spot clean bathrooms
(Some bonus points may be awarded for tasks not on this list that are also considered appropriate for during this portion of your cycle)
This is a bar practice question!
Please provide a verbal run down of how you would make this beverage including the components involved and the steps necessary to complete the beverage:
"I would like a Grande Iced brown sugar oatmilk shaken espresso"
1. Cue 3 blonde espresso shots
2. Gather ice in shaker to grande line
3. 4 half-dose brown sugar pumps into shaker
4. 2 shakes of cinnamon in shaker
5. Add shots over ice and shake 10 times
6. Pour into cup and pour oatmilk over shaken shots
This is a bar practice question!
Please provide a verbal run down of how you would make this beverage including the components involved and the steps necessary to complete the beverage:
"I would like a Grande Caramel Ribbon Crunch"
1. Add 3 pumps frap roast to grande cup
2. Pour whole milk to bottom black line in cup
3. Pour cup contents into blender
4. Pump 3 pumps dark caramel and 3 coffee frap base
5. Add 1 grande scoop of ice
6. Blend by pressing 1 on blender
7. Add whip cream and caramel drizzle to bottom of cup
8. Pour beverage into cup from blender
9. Add whip, caramel drizzle, and crunch topping, lid, and serve
There are two different types of coffee beans, Arabica and Robusta, that each require a different level of care which results in a significant difference in flavor. Starbucks only serves _____ type of coffee beans in their stores.
What is Arabica?
Inclusions are dated for this amount of time.
What is 5 days for fruit and 7 days for all other inclusions?