General Dentist Assignment
This must be updated before a DHMO customer schedules an appointment with a new General Dentist.
What is the assigned dentist (NGD)?
True or False: Every specialist requires a referral.
What is False?
A customer requests a General Dentist list. What must you advise?
What is advising they must update their assigned dentist?
Two ways a customer can update their assigned dentist.
What are calling back or using myCigna?
These are the only specialist types specifically identified as not requiring referrals.
What are Orthodontists and Pediatric Specialists?
A customer requests an Orthodontist list. What referral guidance is needed?
What is no referral is required?
Sending a General Dentist list does not automatically do this.
What is update the customer's assigned dentist?
Before sending a Pediatric Specialist list, check this.
What is the dependent's assignment?
A customer requests an Endodontist list. What should be explained?
What is a referral from the NGD is required?
When should the assigned dentist be updated?
What is before any scheduled appointment.
Dependents should be assigned to this facility.
What is the pediatric holding facility?
This is the biggest mistake when sending a General Dentist list.
What is failing to explain the assignment update requirement?
If the child is not assigned correctly, you should do this.
What is assign the child to the correct pediatric holding facility?