Company History
When was Enterprise founded? How did Enterprise get it's name? What was the company's name prior to Enterprise?
-1957
-USS Enterprise - battleship that Jack Taylor was stationed on in WWII
- Executive Leasing - name was used by a company in ATL already
What is account 531 and when can it be used?
-Customer satisfaction
-Can be used for any refusal by a customer for properly calculated charges prior to the ticket closing
Name 5 Branch Overhead Accounts. What is the largest component of branch overhead?
-Rent, MAG, Taxes Bldg & Land, Depr/Amort/BD/LH, Depr. F&F, R&M Bldg Equip, Utilities, Phone, Supplies, Janitorial, Other
-Rent
Branch 1412 calls you and their cashbox is short $50 in cash. How do you research? What is the group's policy for cash box overages/shortages?
-Ensure all petty cash is accounted for, double check bank receipt logs, have all employees returned the petty cash, is everything on the cash log correctly, etc.
-Shortages are written off to 805
-Overages are written off to 777
-Any amount over $25 requires notification to area manager and accountant and a follow up memo or write up for the manager in charge
-Any amount over $100 requires notification to the GRM and Controller
What is inventory adjustment and how is it calculated?
-The amount of money we make selling our vehicles
-Wholesale Price - Net Book Value(NBV) = Inventory Adjustment
What are the six different operating divisions within Enterprise?
-Daily Rental
-Fleet Management
-Car Sales
-Truck
-CarShare
-Commute
-Bill-To Receivables that have a balance as of four months end after the billing date.
- Forced Charges if not collected in full in the same month the ticket closes are automatically reserved to bad debt
-Chargebacks
What is the definition of a Direct Cost? Name 4 Direct Costs. What is our largest direct cost?
-Maintenance, Depreciation, Tax & License, Interest, DR Liability, Collision & Comprehensive, Misc. Expense, Fuel
-Depreciation
When is the latest a branch can make their EOM deposit and be approved for current month?
If the CRS was processed in the current month, the funding needs to go to the bank by the bank cutoff time on the first working day.
What is accrued for on a Prior Month Voucher Query and why?
-The Prior Month Voucher Query accrues for all expenses pertaining to invoices keyed after the final business day, but the expense relates to the current expenses. During Statement Days 4-7.
-Enterprise Service Quality Index
-We hire an outside company to survey our customers
-Maritz
What is the difference between 1681 and 1679? Give an example of each.
-1681 - preventative maintenance - ex. LOFR, Brakes
-1679 - corrective maintenance - ex. replace gas caps, hub cap, antennae
What is breakeven? How do we calculate it? What is the best way to lower breakeven?
-The point at which the branch neither loses money or makes money.
-Sum of all expenses
1462's employee is driving an ERAC unit and hits a customer's fence. The Enterprise unit has incurred $4,000 worth of damage while the cost to repair the customer's fence will be $1,000. Explain how these two repair bills will be paid.
The first $2,500 of repair to the ERAC unit will be expense to 558-62 and the remaining $1,500 will be spread to the group. The fence repair will be expensed to the branch for the entire amount up to $5,000 and then spread.
Policy 20100
When is A/P cutoff in Peoplesoft and which invoices need to be keyed by A/P cutoff?
A/P cutoff is Day 1 of statement. Control groups can still be backdated to the last day of the prior month. Any claim or unit sensitive invoices should be keyed prior to A/P cutoff to properly impact those direct entries.
What is the mission statement?
-To be the best transportation service provider in the world.
-To exceed our customers’ expectations for service, quality and value
-To provide our employees with a great place to work
-And to serve our communities as a committed corporate citizen
What is account 3273? What is it used for and how do we clear this account?
-When we are unable to get in contact with the customer and we cannot get their refund check to them, we consider it “abandoned property” and we write those checks off after 6 months to account 3273
-We balance 3273 monthly and twice a year we submit our 3273 balances to corporate so that they can submit payment to the State of Louisiana. At that point the customer would collect from the state, not enterprise.
What is the difference between Operating Profit and Net Profit?
-Operating Profit measures the branches operation. Total Income less expenses including OH.
-Net Profit includes inventory adjustment
The manager at 1452 calls and tells you he has a $300 credit under Progressive. He wants to know if he can match it to another ticket. Explain the criteria where you can and can't match this for him.
Can: If it was originally receipted incorrectly and should belong to the contract or if we get confirmation from the account that it is okay to match the credit.
Can't: If the only reason to match is because the two are under the same customer number
What is the difference between a subrogatable and a non-subrogatable claim?
Subro - Customer did not purchase DW. Billing 3rd party for charges like an insurance company.
Non-Subro - Customer did purchase DW. Enterprise will assume all financial responsibilities.
What are our 8 Founding Values?
1. Our brands are the most valuable things we own.
2. Personal honesty and integrity are the foundation of our success.
3. Customer service is our way of life.
4. We work hard...and we reward hard work.
5. Great things happen when we listen...to our customers and to each other.
6. We strengthen our communities, one neighborhood at a time.
7. Our company is a fun and friendly place, where teamwork rules.
8. Our doors are open.
Explain what account 3226 is and how amounts are recorded to this account.
-Bad Debt Reserve Account (DR Only)
-Amounts are debited to the expense account (592 and credited to the liability account (3226) to accrue for bad debt monthly
Define three types of Overhead.
Branch OH - Cost to operate the physical branch not relating to selling, transactional, or vehicle activity.
Group OH - Costs related to the support activity provided by the area/group/region admin depts.
Corp OH - Allocation of costs associated with the support activities provided by the corp. office in St. Louis
How does a pended ticket affect A/R aging? Why can this be a problem?
Pended tickets don't show up on A/R run until closed. This can be a problem when a ticket is pended for a long time because the aging process is effective back to the closed date on the ticket, giving the branch less time to collect funds.
Explain Direct Costing.
Direct Costing is the process in which interest, depreciation, and inventory adjustment are allocated to daily rental.
-Interest - the interest expense is entered into the direct costing program by the 4th working day of the month to allocate to daily rental
-Deprecation and Inventory Adjustment are derived from Pool Class Days
-Pool class days are the percentage of the car class each branch has in relation to the total # of those cars in the group
-Allocate costs/revenue based on pool car class vs. Fleet. Allows branch manager to have considerable control over these costs.