MyPOS
What is our float before & after every game/store shift?
$300
What are the two types of jersey suppliers?
-Adidas & Fanatics
What store generates the most revenue?
Main
Do we accept refunds or exchanges?
No
How hot can the heat press get?
approximately 385 Celsius
What is the discount for SSM, players/family, building staff, & Sens Store Staff?
SSM: 20%
players/family: 20%
building staff: 20%
sens store staff: 30%
Number 1 selling plush item
Sparty
Where are the two main punch in locations?
-The Command Center and lower Gate 1
Do we ever leave UNPAID merchandise with a customer?
Never
How long is the heat press timed for?
30 seconds
What is our return/exchange policy?
-30 days with receipt & tag. All red tag items are FINAL SALE... no returns.
Name 2 ways to merch a section?
- colour blocking
-gender/age
-novelty
-promotional items
-seasonal
What should you do when a Fan walks into the store?
Greet them and tell them about the store promotions.
Do we accept American cash?
Yes at PAR
Are game worn jerseys discountable?
No. Game used and signed memorabilia are non-discountable.
Are we allowed to transfer all funds from a SSM card to a gift card so that the customer doesn’t lose their money when their SSM card expires in June?
No, customers must use the funds from their SSM card before their card expires in June. Absolutely no transferring funds from a SSM card to a gift card.
What is the price difference between the warm up puck and on-ice warm up puck?
$24.99 and $17.99
How many internal stores do we have and what are they called?
Main
Store 2
Adidas
K5
Fan Cave
How many t-shirts are placed in a bundle?
12
Where can you find the serial number unique to the Ottawa Senators game worn program on a game worn jersey?
Inside the jersey on the fight strap.
Do we accept status card?
Our system does not allow us to. Customer(s) must keep their receipts & claim it themselves.
Name an item you can cross merchandise
necklace
tie
children's toys
other answer (to be determined by Britt)
What should you do if someone of an opposing team walks in?
Still greet them just like a Sens fan! We're all fans of hockey and you never know if their buying a gift! You can also suggest warm up pucks, game pucks or provide information on auction stands.
How many sweaters are placed in a bundle?
6
Where can a customer find the 2016-17 game worn jerseys that are available for sale?