ADA Basics
This law protects the rights of people with disabilities.
What is the Americans with Disabilities Act (ADA)?
A service animal is trained to perform this.
What is a specific task for a person with a disability?
Always treat the person with this.
What is respect?
Before touching a passenger or mobility device, do this.
What is ask for permission?
The first thing you should do when greeting a passenger.
What is greet them politely?
True or False: The ADA requires equal access to public transportation.
What is True?
True or False: Emotional support animals are considered service animals under the ADA.
What is False?
You should speak directly to this person instead of their companion.
Who is the passenger or the client?
When helping someone with a walker, offer this.
What is your arm?
If you don't understand a passenger, you should do this.
What is politely ask them to repeat themselves?
True or False: A person must use a wheelchair to qualify for ADA transportation.
What is False?
You may ask only these two questions if it isn't obvious the animal is a service animal.
1. Is the animal required because of a disability?
2. What work or task has the animal been trained to perform?
True or False: Not all disabilities are visible.
What is True?
You should never do this to someone's walker.
What is push or pull it?
You should remain this way when a customer is upset.
What is calm and respectful?
The goal of the ADA is to provide this for people with disabilities.
What is equal access?
A service animal can be removed if it does this.
What is being out of control, disruptive, or not housebroken?
Before helping someone, you should always do this.
What is ask if they need assistance?
When assisting someone off the bus, the walker should be placed here first.
What is on the ground?
Good customer service helps build this.
What is trust?
ADA stands for this.
What is the Americans with Disabilities Act?
If a service animal is removed, the passenger must still be allowed to do this.
What is ride the bus or Trans-AID without the animal?
This type of language focuses on the individual rather than the disability.
What is respectful or person-first language?
Operators should exit the vehicle when doing this.
What is assisting a passenger on or off the vehicle?
The most important person in public transportation.
Who is the customer?