A series of activities designed to enhance the level of customer satisfaction.
What is customer service?
100
A process in which a claim is deleted after determining it is a duplicate to an already established claim.
What is Mark in Error?
100
A rule that allows multiple insurance carriers to pay for the same damages without opportunity of subrogation or recovery.
What is Collateral Source Rule?
100
A collision where minor damages and injuries are incurred.
What is a low velocity impact?
100
Duty owed
Duty breached
Proximate Cause
Damages
What is negligence?
200
You receive a new loss before 2pm and are required to call all parties on the same day.
What is prompt contact?
200
A process in which you send an IDOC form requesting background information to assist in your investigation.
What is an SIU request?
200
A legal obligation to provide your insured's coverages and policy limits to an interested party.
What is a Disclosure Statute?
200
An analysis that determines expected recovery time for a soft tissue injury incurred in low velocity impact.
What is a biomechanical analysis?
200
An obligation to pay for direct or indirect damages due to negligence.
What is legal liability?
300
You a voicemail from a customer at 10:00 am and you are required to call the person by 12:00 pm.
What is 2 hour call back?
300
A process in which you confirm pursuit of a claim and set a reserve based on which we would pay today.
What is our reserving philosophy?
300
An exclusion in certain policies that prohibits recovery for a bodily injury claim for a spouse or resident relative of the household.
What is a BI to you exclusion?
300
A report that provides prior general liability, automobile and homeowners claim history.
What is an ISO?
300
Our right to recover for any damages paid under our policy based on the tortfeasor's negligence.
What is subrogation?
400
A form is sent every month to random customers to rate their level of satisfaction.
What is customer survey?
400
The name of the link on the Sentry Home Page where you click to find your Plain Talk ANSIR policies and endorsements.
What is Bullentin and Manuals?
400
In Georgie, this doctrine declares that a child can not seek compensation for personal injury that was caused by a parent's wrongdoing as long as the parent is obligated to the child.
What is Intra-Family Immunity Doctrine?
400
IDOC Forms #0504 and #0108 sent to any party claiming injury and lost income due to an accident.
What is Medical Authorization and Wage Loss Forms?
400
A defense applied when a sober guest passenger knowlingly agrees to ride in an insured vehicle operated by a clearly intoxiated driver.
What is assumption of risk?
500
An acronym summarizing behavior when providing customer service to include gracious, respectful, enthusiastic, attentive and trustworthy.
What is G.R.E.A.T?
500
A process to notify underwriting through IDOC form #7753 of any policy risk to properly evaluate the need for premium adjustments.
What is a QRR?
500
A defense in certain states that can be raised when an 'insured' is faced with a sudden, unexpected and perilous situation in which they are removed from legal liability.
What is Sudden Emergency Defense?
500
A request to an attorney to provide in writing their committment to pay any damages that we are legally obligated to protect by Federal or State law.
What is a Lien Protection Letter?
500
The action of seeking a percentage of damages from a joint tortfeasor in order to protect the innocent party for full compensation of damages.