Store Performance
What does KPI stand for?
Key Performance Indicator
What brand brings us the most direct revenue?
Sephora Collection
Sephora KOP currently receives shipment on what day of the week?
Every Monday
What is our store number?
#376
How many leaders do we have at Sephora KOP?
Five
(Jess, Danielle, Austen, Jamie, Dez)
Where do you find Net Promoter Score?
Medallia
What are the two different types of events that brands can hold in-store?
Store lead and FSC lead
What is the maximum number of personal products an employee can bring into store in a clear bag?
Five
What parent brand does Sephora belong to?
LVMH
What does ROPIS stand for?
Reserve Online Pick-up In Store
What KPI's do we have 2020 goals for?
What is our #1 Skincare Brand YTD?
Drunk Elephant
What VIE's can do bag checks if LP and leaders are not available?
Any coordinators
(Theresa, Qiana, Sam, MJ)
What year did Sephora open it's first United States store?
1998
Which VIE is responsible for maintaining cleanliness and tidiness standards for the cashier zone including Beauty Insider inventory presentation at the registers and backstage?
Cashwrap Coordinators
(Qiana and Theresa)
What is our 2020 goal for Conversion?
57%
What is our #1 Fragrance Brand?
Chanel
What is our return policy?
New or lightly used products can be returned for a full refund within the first 30 days or exchanged for new product or store credit between 31-60 days with proof of purchase.
How many brands does Sephora carry?
Nearly 3,000
Which VIE is responsible for driving client booking and engagement with services, classes and events as well as keeping seats filled during peak and non-peak times by working with the leadership team on key trends via Online Reservation system?
Service Coordinators
(Sam and MJ)
Where do we find how we are doing with KPI's throughout the day?
In Today's Sales on AIQ
What are our top 5 Color Brands YTD?
When purchasing gift cards, what is the max amount a client can buy?
Two $250 gift cards.
Where did the name "Sephora" come from?
The Greek spelling of Zipporah, wife of Moses.
What are our Top Five Shrink brands?
Fenty, Dior, Chanel, NARS, Tom Ford