Policy Enforcement
What is our Policy on Clothing? Need at least 3
No cut off
Back cannot be exposed
Must wear shoes in facility (exception aquatics center)
Must have on a shirt in facility (exception aquatics center)
What are the two ways I can find the pricing for memberships?
On Fusion and the laminated membership sheet at the front desk and main office.
Do patrons need a reservation to checkout corn hole?
No, treat corn hole like all other equipment. Do not check out during bad weather.
What Code is called if there is a fight between two patrons?
Code Purple
How does one schedule meeting rooms, racquetball courts and tennis courts?
Online form from the patron
Call 1 day in advance before 4PM
Have fac ops person at from desk submit request on Connect 2 (takes 2 days to process)
What is our policy for day lockers?
Patrons are allowed to use day lockers during their workout. It is recommended that they bring a lock and lock their stuff while they are exercising. Remind them that they cannot keep stuff in day lockers overnight!
Where would I go to find assure someone is a grad assistant, faculty staff or other that would be Dayton affiliated?
UDCRfacops google drive > membership verification excel sheet
When are there restrictions on renting out Bikes?
After it is dark
During bad weather
Not a Dayton student under the age of 18
If there is a tornado warning, what do you do as a supervisor and attendant?
1. Announce the code Gray over the radio.
2. Make all patrons aware of the Tornado.
3. Tell patrons that every area of the Rec-Plex is now closed and it is highly recommended that they enter the locker room until the code is clear.
What three ways allow patrons to have a towel?
1. Purchase a day towel for $1
2. Complimentary Towel Service through their locker purchase.
3. Purchase yearly/semester towel service
What is the best way to confront a patron without a membership?
Explain to them that they do not currently have a membership.
Ask for Dayton Affiliation
Verify Affiliation on Google Doc
Ask if they would like semester, full year or day pass
I have a 7 year old son that i want to sign up for beginner swim lessons on Monday & Tuesdays. How do I do that?
Have head of family fill out form entirely
locate son's account on fusion from his household or create account in household
click registration > beginner swim > appropriate date and time > register child > switch the account in the household to the head of the family > use appropriate payment method to finalize purchase
What are the openeing and closing tasks at the ERC?
Open
1. turn on computer
2. login to Fusion and Connect 2
3. Fill out Equipment checklist on Connect 2.
4. Help with dry and wet mopping north Gym
Close
1. Make sure all equipment in ERC is checked in
2. Do not Check in equipment not turned in
3. Make sure no wet towels are in washer4. Turn off computer and lights
5. Wind down metal gate
If a patron comes to the equipment desk asking for ice saying they twisted their ankle, what are your next steps?
1. Call a code orange ("no further assistance needed").
2. Give the patron a bag of ice.
3. Fill out an incident report.
For some reason on When2Work, my shift shows me I start at 8:45 but the attendants on shift end at 9:00. What is the reason for this and can I show up to every shift at 9:00?
No
Made for the grace period between classes and to assure each person has time in between
If you swipe someone with a membership in and "person not found" shows up, what are your next steps?
1. Ask the patron if they got a new ID.
2. Search their name under the member tab.
3. Correct their ID number in the edit page.
Explain the requirements and process to sell guest pass.
Requirements
1.Rec Member present
2. Only 2 guests allowed
3. 18 have ID
4. Pay $8.00 fee
Process
1. look up guest or make account
2. have them sign waiver
3. put in sponsor's info
4. process appropriate payment method
I have walked up to you with a broken bike spoke, no helmet and a broken bike lock. What is the process you would go through?
Do NOT check in
Inform patron of the damage costs
Be confident and sure of the policy and relaying that to the patron
Fill out broken equipment form on connect 2
Inform Ben, Karen, Jocelynn and or supervisor on shift of the indecent
What are all the roles of the fac ops staff on shift would have during a code red?
First response with orange medical bag
Assistance to the first responder
Crowd control
Call Public Saftey
Further Assistance to Public Safety and EMS
How much is a yearly plus one membership and how many plus ones can a member have?
Each affiliated member can sponsor one person for a plus one membership and the yearly price is $500