Price Change
How much are charms?
$35 each, $90 for 3
What are the Phoebe pearls made of?
They are freshwater pearls!
If you don't know how to do something, what is the first thing you should do?
Check the Resource Hub!! It is our bestie & has SO much info on everything
When did our Fine Collection launch?
2020
What does PCCB stand for?
PUMPKIN CREAM COLD BREW!!
How much are the 14k Gold Rose Hoops?
$590
Which piece(s) have green marble?
Rose marble huggies & rose marble coin huggies
What does IA and IT stand for and when do we use each?
Inventory Adjustment and Inventory Transfer.
Inventory adjustment is used when we cannot find an order or if the order has already been exchanged/ returned before! Inventory transfer is used to process an HG guarantee/ for a one-for-one.
Cut, Clarity, Carat, Color
How many of us own a cat?
5!
Which piece had the highest increase and by how much?
Floating diamond flutter necklace
$90
Which piece(s) contain genuine Malachite?
The whole Phoebe collection
What do we do when a customer comes in with a missing fashion earring (from a pair) due to a quality issue?
We grab them out a new pair! If a customer loses a fashion earring due to a quality issue, these are already pre-approved! If an earring is lost because of misplacement then these need to get approved! All fine earrings will also need to be approved!
How many of our current necklaces have three stones?
10!
Jolie, Trio Diamond, Floating Trio + Stationary, Opal, Turq, Pink Sapphire, Blue Sapphire, Emerald, Diamond Eve
How many gorjana stores are there?
55!
Which piece(s) changed from $100 to $110
Opal Butterfly Stud
What does Malachite, Black and White Marble all have in common?
They are all made with resin!
Why do we need to be mindful of the SKU when we are completing the HG process?
What is Diamond Pavé?
Pavé is a type of setting that is designed to resemble the cobblestone streets in France! The term refers to a setting style rather than an actual type or cut of stone.
When is the first official day of fall?
September 23rd & it can't come fast enough
Which pieces in the Floating Diamond Collection had a price increase and what is the new price?
Floating Diamond necklace $395
Floating Diamond trio stationary $935
Floating Diamond Flutter $1280
Floating Diamond Huggie $365/$730
What are the prices for our new Lou gemstone rings?
Rose Quartz - $70
Labradorite - $70
Malachite - $75
How to we exchange a price-increased item?
Ethically! All of our diamonds are NATURAL and Kimberly Process compliant! The Kimberly Process is a UN endorsed program that prevents conflict diamonds from entering the marketplace!
How many daughters does Mitch have?
Four