2.06 Elevator Incident
What is the purpose of this protocol?
To provide personnel response guidelines for elevator incidents to facilitate the safe extraction of passengers.
What is Security Services personnel’s responsibility while on Medical Center campus and off-site properties?
Security Services personnel are responsible for patrolling the Medical Center campus and associated off-site properties to provide general security services.
What is the purpose of this protocol?
To provide for identification and monitoring of persons authorized to enter the ED treatment areas.
Review of security measures will be initiated for a pediatric patient for what reasons?
If there is a custody dispute, abuse or any other circumstance that might increase the risk of abduction.
Security Services will utilize resources to enhance the security of sensitive areas to include what three things?
Closed Circuit / Video Monitoring, Badge Access Controls, and Special Response Plans.
Upon notification, how will Emergency Communications dispatch Security and Engineering personnel to the incident?
Emergency Communications will request Security and Engineering personnel to respond to Elevator ___, in the ____ Building/Tower, on Floor ______.
How should personnel detect safety and security hazards?
Through senses of sight, hearing, smell and touch.
Upon admission, how many visitors may accompany the patient?
One family member, or other person chosen by the patient, may accompany the patient upon admission to a treatment area and remain with the patient, as appropriate.
Who should Pediatric Emergency Department Staff notify of all cases of Department of Social Services intervention for patients of the Pediatric Emergency Department?
The Security Shift Supervisor.
Designated sensitive areas are always monitored by closed-circuit television. Recording devices (DVR) archives this information for how long?
For periods of up to thirty (30) days.
Upon arrival, what should Security personnel verify?
That passengers are/are not on board. If unable to determine – assume passengers are on the elevator.
Personnel should walk through waiting areas making themselves available for assistance or questions as needed but primarily for what reason?
Presence.
Who will notify Security personnel if multiple family members are permitted at a patient’s bedside?
The primary nurse and Patient Family Coordinator (PFC) will notify Security personnel.
What is the purpose of this protocol?
To identify and control potentially volatile situations in the Pediatric Emergency Department when custody of a minor is transferred to the Department of Social Services.
Name the Designated Security Sensitive Areas. **There are 8**
Emergency Departments, Pharmacy, Brenner Children’s Hospital, Intensive Care Units, Behavioral Health Units, Radiation Sources, Animal Areas, and Electronic Data Centers.
True or False? Security personnel will attempt to open doors or extract passengers.
False. Security personnel will not attempt to open doors or extract passengers.
Personnel will report identified safety hazards/violations to ECC. Conditions to be identified include what? **There are 12**
a. Concrete that has buckled or cracked or is otherwise a trip hazard. b. Covered smoke heads in construction areas during non-working periods. c. Broken Receptacles or Equipment d. Tripping Hazards e. Missing or Under-Charged Fire Extinguishers f. Frayed Electrical Cords g. Malfunctioning Equipment (Elevators, smoking floor sweepers, etc.) h. Water or Body Fluids on the Floor i. Exterior/Interior Light Outages/Malfunctions j. Shrubbery or equipment blocking exits k. Materials or equipment obstructing corridors l. Unauthorized items used to block/hold doors in open positions.
When may Security request persons not to leave the treatment areas? **There are 5**
1. the patient requests no family presence, 2. the accompanying person’s behavior is disruptive, 3. the accompanying person refuses to remain with the assigned patient (wandering about the ED), 4. activity in the ED creates crowding, 5. when an ED lockdown is active, etc.
Upon notification, the Security Shift Supervisor will consult with whom to determine the risk associated with the intervention?
The patient's Nurse and DSS personnel.
True or False? Security will not provide assistance at the request of the involved department.
False. Security will provide assistance at the request of the involved department.
Once personnel are on scene and have notified Emergency Communications, what information should be provided?
Personnel on scene will provide Emergency Communications information regarding passenger status.
What will personnel do while on routine patrol? **There are 10**
1. Call in checks as listed on the Patrol Zone Orders. 2. Complete scheduled locks/unlocks. 3. Check doors – in unoccupied areas, making sure they are secure. 4. Respond promptly to service calls. 5. Be visible, polite and courteous. 6. Assist staff, visitors, patients and customers. 7. Provide escorts. 8. Look for any safety violations or hazards. 9. Challenge all suspicious individuals or unauthorized persons. 10.Document information pertinent to the oncoming shift.
What is the procedure for Security personnel when encountering law enforcement officers desiring access to patients in treatment areas?
Security personnel encountering law enforcement officers desiring access to patients in treatment areas will make contact with security personnel assigned to the treatment area and advise that law enforcement desires to speak with a specific patient. The treatment area officer will consult the ED treatment team to determine if access can be granted at that time or determine a projected time frame for providing the law enforcement officer entry. That information will be relayed to the law enforcement officer by involved security personnel.
Based upon risk, additional security measures may be implemented as appropriate. These additional security measures may include, but are not limited to what? **There are 6**
a. Additional security patrols of the Pediatric Emergency Department. b. Posting of a Security Officer in the area of the child's room. c. Establishing a secure “perimeter” at all ED exits using available personnel. d. Lockdown of the Emergency Department area. e. Establishing the child as a "No Information Patient." f. Distributing printed alerts to staff concerning the case.
Security Services provides or conducts annual training for security staff assigned to sensitive areas. What does this training involve?
Patient restraint, managing aggressive behavior, emergency response drills, reporting security incidents, and identification of security risks.