Serenity Policy For PCC's
I can drink coffee in the main lobby
False - Coffee must be in a concealed cup and drunk in PCC Land
ECW is short for .....
Electronic Clinical Works.
I can skill through dialpad
No. Only Sups and Leads are able skill PCC through Dialpad
Newest PCC to get promoted to TL
Who is Neely Benson
How long does it take to process a prescription request?
24-72 Hours
We get 10 paid holidays
True -
New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Thanksgiving Friday, Thanksgiving Saturday, Christmas Eve, Christmas Day, New Years Eve
How to add medications that are not listed
In the ‘Source’ box next to each medication, add ‘Pt. Reported’.
Dialpad has over 100 queues
True - There are more than 100 queues listed in DP.
I Direct multiple Leaders
Who Is Jason McRae
Racing thoughts or confusion of thoughts is a sign of a red side effect
True - A TE would need to be created and a message to the nurse's chat.
I can wear hats with my uniform
False - Hats are not allowed while clocked in
I can be found in additional information
Default Facility
DE's only come through Dialpad
False - Digital Engagements can come through many other sources such as info email, ZocDoc, Fax, or Web
Biggest KC fan of all time
Who is Tim Beeman
Patients are allowed samples of medications
True - Confirm that the patient is eligible to request a sample based on our
medication refill policy.
a. If the patient is eligible, proceed.
b. If the patient is not eligible for a refill/samples, schedule the patient for
the soonest available follow-up and add the patient to the wait list.
2. Make sure the patient understands that a request for medication
samples is not a guarantee that we will be able to provide them with
samples. Final determination is up to their provider’s approval and is
dependent on the availability of samples in the clinics
Inclement weather is paid time off
False - Inclement weather is not paid time off
I can find a patients prescriptions in the PN
Prescriptions are found in elogs
System connected to DP
Active Campaign
Cavalry
Who is Cin Wynn
A color that is Serenity's fault
Purple
16 points equals a final
False - 16 points is term
I can create a TE for anything.
TE are for responses that need action.
Ex: Medication refill
FMLA Paperwork
11th Disposition
Complaint
I can Cee Out One eye
Who is Tricia
Medications are sent without the patient needing a follow up appointment
False - no medications will be sent without a follow-up scheduled.