TXRH Story
Who is the Founder of Texas Roadhouse?
Kent Taylor
What is 10-4?
At 10 feet you smile and make eye contact with guests, at 4 feet you aknowledge and give guests a friendly greeting OR goodbye
How long should it take to clean a table?
45 seconds
What is some restaurant lingo?
86, behind, flagging, MOD, "behind you," in the weeds, etc...
What is the proper hand-wash routine?
What is our Mission Statement?
Legendary Food, Legendary Service
What does G.R.O.W. stand for?
Guest's Right of Way
What is pre-bussing?
Clearing plates after guests are finished with an item
How can you assist your fellow SAs?
Take rag bag outside, sweep alley and dining room, clear and clean tables in 30-45 seconds, etc...
Can towels be hung from a back pocket?
NO!
What are our Core Values?
Passion, Partnership, Integrity, and Fun with Purpose
What is the importance of the First-Time Guest Program?
To "wow' our guests who have never been to a Texas Roadhouse before, and provide them a legendary experience that impresses them to create regulars, and tell them Our Story
Is it acceptable to leave large trash, linens, food, or silverwear on the floor under the table?
NO!
How can you assist your fellow hosts/togo?
Greet guests and say something nice, listen to their needs during long waits, help answer phones and assist with call-ahead seating, etc...
How should you properly handle spills/slips in the dining room?
Clean the spill promptly and properly (do not leave unattended), get a mop, towel, and wet floor sign (to prevent slips), and quickly pick up surrounding degree such as, but not limited to, butter, green beans, and lemons as these items can cause further spills/slips
What are our Operational Goals?
Alley Rallies, Host Focus, Training, Employee Image, MIW, First Time Guest Program
What is the acronym that SA with HEART stands for?
H-Howdy, E-Engage, A-Arrive, R-Respond, and T-Thank you
True or False: Overloading a bus tub allows for faster table turns and an easier time for the mucker?
False
How can you assist your fellow servers?
Help pre-buss their table, collect bar glasses, take dirty dishes from their person, etc...
What are the steps to cleaning a table?
Clear all dishes, clean items on top of the table, reset table (picture perfect), sanitize entire table including booth seats/chairs, then clean any debris under the table such as linens, silverware, and lingering food
What is our Story?
Fresh baked bread, made from scratch sides, made from scratch salad dressings, Hand cut steaks, Fall off the bone ribs, Ice cold beer, Ledgendary Margaritas
What are two of Kent's Top 10 service priorities?
Sense of Urgency on greetings, drinks, and food, restroom focus, 3-table stations, sense of fun and smiles, etc...
What should be done if there are no tables to be bussed?
Help Servers with dishes, pick up garbage, help other SAs, sweep, etc...
How can assist your fellow bartender?
Help with guests needs and whatever they need, collect the bar's buss tub, and help wash dishes when bartneders are in the weeds, etc...
What are signs of intoxication?
Slurred speech, heavy/red or glossy eyes, loud, obnoxious behavior, weaving or staggering, saying odd or irrational things, complaining about drinks or food after consuming several beverages, etc...