Service 1
Service is often called the “heart” of this industry
The hospitality Industry
Remembering a guest’s favorite drink is an example of this..
What is personalization?
Offering menu suggestions based on guest preferences shows this pillar of service.
What is attentiveness?
In which year was Beaches Negril Open ?
1996
Be genuinely present and truly caring
Authenticity
Even the most difficult guest deserves your professionalism and your dignity.We should always...
Respect the guest
Coordinating with housekeeping, dining, and entertainment teams to ensure seamless guest satisfaction is an example of this
What is teamwork?
Which three Dining options at Beaches Negril Requires Rerservation?
Stella's Kimonos and Yaku
This is the foundation of hospitality, where staff meet guest needs with care and professionalism
What is Service
At the front desk, this is the first impression guests should receive
What is a warm greeting?
The energy you bring to interactions is can be described as ..
What is contagious?
Taking responsibility for a guest’s issue instead of blaming another department is an example of this
What is accountability?
When a staff member follows through until a guest’s problem is solved, they are showing this
What is ownership?
This always speaks before words do
What is body Language
Guests often remember this more than the actual service provided
How you made them feel
A concierge who anticipates guest needs before being asked is practicing this pillar of service
What is anticipation?
Quickly resolving a wrong order by apologizing and offering a replacement reflects this
What is recovery?