CSEP
How is keys to keys measured?
Rentals
To be the most trusted automotive service provider in every community that we serve is Caliber's?
Mission
Where do we enter customer communication notes in C1?
Customer Experience Dashboard
Where can you find exceptions in C1?
Performance Tab
Where are the DRP guides located?
Service Advisor portal page in the Caliber Family
What does NPS stand for?
Name our 5 core values
We do the right thing
We are inspired to serve
We are courageous
We are proud
We have fun
When recalculating repair plans, phases that do not belong to that specific repair should be?
Removed
Drivable vehicles are between --- to --- total hours
15.1 - 49.9
What type of metal material CANNOT be repaired and must be replaced?
UHSS (Ultra High Strength Steel)
How can we reduce return rate?
Perform quality QCs - ask someone else to QC with you
What is our Purpose?
Restore the Rhythm of Your Life
What is CARE utilized for?
2 answers
Customer Appointments
Requesting Assignments
What is needed for customers to receive UpdatePlus messages?
Cell phone as priority phone number and/or email address
True or False
Masking/covering the vehicle IS NOT included in a base refinish hour
True
What are the 5 center certifications?
Platinum
Gold
Silver
Bronze
Non Certified
What is our vision?
To be the company that improves the image of the automotive service industry
True or False
Negative overlap labor SHOULD be assigned to the appropriate technician?
True
Part type with the highest Gross Profit
Aftermarket
What does ROM stand for?
Required Operations and Materials
What does CSEP stand for?
Caliber/Customer Service Excellence Program
Name our 4 Pillars
Teammates
Consistency
Value
Customers
Net Profit is the same as?
EBITDA
How is Estimate Accuracy measured/calculated?
Snapshot of the estimate $ amount taken 24/48 hours after the vehicle is marked in and then another is taken when the vehicle is final billed
Strength of the metal, number of body lines and if the panel is a single or double panel help us determine?
Repair times