Service Delivery Roles
Offerings/Deal Types
Service Business
Service Types
Grab Bag
100

FE

What is a Field Engineer?

100

AVS

What is Advanced Visual Support?

100

SR

What is a Service Request? 

100

IH

What is In-House?

100

IMG

Imaging

200

TSE

What is a Technical Support Engineer?

200

REN

What is a Renewal?

200

CR

What is a Corrective Repair?

200

MV

What is Multi-Vendor?

200

QBR

What is Quarterly Business Review? 

300

ASL

What is an Area Service Leader?

300

WC

What is a Warranty Conversion?

300

PM

What is Planned Maintenance?

300

OEM

What is an Original Equipment Manufacturer?

300

ODS

What is On-Demand Service?

400

MSD

What is a Market Service Director?

400

POS

What is Point of Sale? 

400

IB

What is Installed Base?

400

ISO

What is an Independent Service Organization?

400

SPM

What is a Service Program Manager?

500

RSVP

What is a Region Service Vice President?

500

WB

What is Win Back? 

500

SID

What is a System ID?

500

PCS

What is Patient Care Solutions?

500

DOS

What is a Director of Service? 

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