Service Delivery Roles
FE
What is a Field Engineer?
AP
What is Assure Point?
Seriously, what is Assure Point...
SR
What is a Service Request?
IH
What is In-House?
SSDL
What is a Specialty Segment Delivery Leader?
Focuses on contracts <$250,000 in annual revenue
ASL
What is an Area Service Leader?
REN
What is a Renewal?
CR
What is a Corrective Repair?
MV
What is Multi-Vendor?
QBR
What is Quarterly Business Review?
MSD
What is a Market Service Leader?
WC
What is a Warranty Conversion?
PM
What is Planned Maintenance?
OEM
What is an Original Equipment Manufacturer?
PCS
What is Patient Care Solutions?
TSE
What is a Technical Support Engineer?
POS
What is Point of Sale?
IB
What is Installed Base?
ODS
What is On Demand Spend?
SPM
What is a Service Program Manager?
RSVP
What is a Region Service Vice President?
WB
What is Win Back?
SID
What is a System ID?
ISO
What is an Independent Service Organization?
DOS
What is a Director of Service?