Whats best for your flooring
Contains the monthly premium statement.
Invoice Tile
It is located below the Record Locator and the Primary Tab/s. It contains the name of the Contact (Member) and the Quick Action Buttons.
Task Bar
Shows the member’s interaction history.
CASES
Short cut key to close all tabs in SFSC
Shift + W
It shows the authorized caller and its details.
Authorized Contacts tile
Component that runs in the background allowing you to make incoming and outgoing calls through the widget
Avaya Agent
Includes general information about the claim submitted (e.g. DOS, Claim Type, Claim Paid Date, FFS/ Capitation Indicator, Kick Out Code Description).
Claim Header Tile
Allows you to send correspondence, thru mail, fax and email
Send Form button
Contains the member’s current and previous health plans along its details.
Plans, Benefits & Accumulators tile
It allows you to receive, make, transfer calls and change your state (AUX) inside the Sales Force Console.
Avaya Widget
Lists all the procedures billed for reimbursement.
Payment Details
Contains warning messages that either reminds or prompts the advocate to accomplish a task/s.
Alerts
It allows the advocate to search provider and elect pcp.
Network information tile
Contains eligibility warning signs. e.g. LIS and LIS Amount, LEP, Foster Care, Homeless Indicator
Flags and indicators
it contains the EOC and Denial Codes and its descriptions.
Codes and Descriptions
Includes the billed, allowed, paid amounts and member’s responsibility.
Line Details tile