Understanding Tecta
True or False: Service work is defined as what the work is, not who does the work
What is true?
Accurately and effectively exchanging information and ideas
What is communication?
The CSC's hours of operation
What is 24/7/365?
True or False: Project types must be R-3, N-3, O-3, W-3, C-3 or S-3 to contribute to the Service Contract on your KPI
What is true?
The target contract margin goal for Service
What is 55%?
The two types of communication
What is verbal and nonverbal?
This web based roof asset management database allows clients have access to service records, photos and proposals
What is Tecta Tracker?
Per Tecta policy, if a contract exceeds this dollar amount, it must be submitted as a project in Navision
What is $35,000?
Any work that maintains, repairs, rejuvenates, restores, enhances, and/or augments anything on an existing structure.
What is service?
The percent of your total impact as a communicator that will come from what you convey nonverbally
What is 93%?
The average number of hours to provide service from the initial contact with the customer
What is 72 hours?
The project type in Navision that is used for coatings
What is C-3?
The number of Tecta locations nationwide
What is 86?
The meaning of each letter in DISC
What is Dominance, Influence, Steadiness and Conscientiousness?
The three items of back up documentation for the CSC
What is a signed work order, before and after photos and a roof sketch or TT drawing?
This group cannot send a project through Navision
Who is the CSC?
The year Tecta America was established
What is 2000?
The six types of nonverbal communication
What are facial expressions, body movements/posture, gestures, eye contact, touch and space?
Name three of the six different roles/positions of the CSC staff
What are Tecta Tracker Specialist, Service Coordinator, Accounting, Sales, Manager, Director?
The total number of Project Absolutes
What is 12?