Covid Cleanup Crew
What was the highest APS role that was trained by a grad
EL2
If a client enquires about cashflow boost, which line do we transfer too?
B-1
What was the number for i-2?
x92165
In one of Sarita's emails, she referred to IT graduates as __?
Niche
What was the verbatim DVS script we had to read?
Do I have your permission to check the information with the issuer of the document?
The name of the smart script for sending out letters?
Generate desktop correspondence - Siebel - create a new outbound correspondence activity
How many graduates did not get s8 training?
3 Philip, Lauren and Alex
What was the lowest percentage compliance?
~ 17%
How many business days did it take to fix Adam's computer?
7
The mygov helpdesk phone number?
13 23 07
What was the verbatim VA script we had to read?
To enrol: we'll take a sample of your voice from our converstation today to create your voiceprint, and if you have a mygov account, it may be provided to your mygov member services so they can identify you. Are you happy to proceed?
When were we told not to use RAPT?
Poro burst session 18th of June
What conditions must be met to be able to keep the $10,000 Super payment that was accessed illegally?
Call and state you made a mistake and not have applied again in the second financial year (being that you aren't eligible in the second financial year)
What day did we do S-8 Training?
8th June
What day were we told when we actually start in the call centre?
22nd April
How many standups in total?
42
How many days did Phil not take a call!!?
7 ;)
How many SMART script feedback items were raised?
21
How much cash did the social club raise?
$373.65
Name of most helpful support queue operator?
Patrick
How many calls did the ATO recieve between 1 July - 2 August?
1,122,668
How many business days were we on the phones for (not counting training days)?
49
How many SMART feedback items were actually listened to?
5
Bob's favourite movie?
Casablanca
How many days did Chenyce last in service delivery?
69