This is the easiest way of resolving issues with a DTI VDI
What is resetting the VDI (when you log out of DTI for a minute and log back in it gives you a new VDI, clears all the problems)?
200
The partner login field.
What is ILG?
200
They believe everyone deserves to have naturally radiant skin. That's why they've dedicated years of research to formulating advanced skin care products that rejuvinate skin.
What is Skin Medica?
300
GBC Mainframe, active directory, AS400, Tandem
What are GBC Password resets?
300
Migrated from Lotus Notes to this.
What is ACACIA?
300
Spam Filtering
What is Postini?
300
Critical, high, medium, low
What are priorities?
300
A national property and casualty insurance group providing a broad range of standard & specialty commercial insurance products.
What is Crum & Forster?
400
Dameware and Triactive Remote
What are approved tools to remote into a GBC end user's PC?
400
40 % of MHUSA staff work here and it is the only location with on-site support
What is NY NY?
400
DL-STMP SEV1
What is Sun Times email distribution list for a Sev 1?
400
Where action steps and troubleshooting are documented.
What is the Work History?
400
We support phones and air cards only on this account.
What is Flat Iron?
500
Dumb Terminals which start with EA and are typically Tandem only
What are Thin Clients?
500
Defined as any Business Critical Server that goes down, network connectivity to a site is impacted, or any outage that affects 5 or more users.