HCM/E1
This team handles the creation of distribution lists and sharepoint sites.
Engineering
This is the most common and typically the first troubleshooting step for hardware issues.
What is Rebooting / Power cycle
The first thing you should do when a user is explaining a problem.
Listen without interrupting.
What is the computer mouse.
This is the group needed to be added in adaxes to access to E1
SSO E1 Users
When Ariana or Damon are on FTO, this is the team to reach out to unlock hcm accounts or handle any technical hcm issues.
Who is BRM
(BONUS) This troubleshooting step usually works with 404 errors when trying to reach a web link.
What trying incognito tab before clearing browsing history/clear cache and cookies. (Incogito answer receives double points)
The ability to understand and acknowledge another persons' feelings or situation
What is empathy?
AI models escaped their sandbox test environment and hack Open Ai, this recent attack is known as...
Hugging face attack
sign in with hcmssopd
Databricks tickets are escalated to this team.
What is the Development team
What is clear print jobs / restarting the printer under admin settings
This term refers to a premium personalized and high-quality level of service.
What is white glove service?
This term came from a moth found inside a computer relay in 1947.
What is a computer bug?
This type of employee has to use the username and password instead of hcmssopd
IPS admin (These users don't have a Sundt email)
This team handles tech issues to the following apps: Consential/Unanet, Concur, ServiceDesk, Destimator.
Who is Tech Operations (TOTs)
Microsoft teams is acting strange and the pasting feature is not working. This Microsoft tool can help.
What is Teams repair tool
User is requesting something that does not pertain to your role, this is more professional than saying "that's not my Job"
I'll find the right department or person that can help.
PDF stands for....
What is portable document format?
Users will not be able to login to this app between 9:00am - 12pm or until payroll is complete.
What is heavyjob
A Craft user started 2 weeks ago and is not found in AD, this is the team that can assist with this issue.
Development / Integrations
User connects to a docking station, and no images appear on the display. This tool can help diagnose this issue.
Device manager
The ability to cooperate, share information, and support coworkers to accomplish a common goal.
What is Teamwork?
"Troubleshooting" Originated with this nineteenth century technology
What is the telegraph