Customer Systems
What customers Communication Manager is named "CM Alias" in Virsae?
Glacier Bancorp Inc.
What is the order of operations for getting into a customers Session Manager?
1st: Connect to CM
2nd: Putty into System Manager IP and login
3rd: Access Session Manager
"Aura CM5, CM6, and CM7 locations are covered under Avaya ASA" is a statement under what customers Special Site Notes?
CCSF
Name 3 Managed Service Customers
AAA
Bluegreen
CCI
Norton LifeLock
County of Alameda
CCSF
BSCA
What SD team member has never broken a bone?
Keaton
Name 2 of the 3 customers that we have access to their equipment via Jumpbox.
CCI
Norton LifeLock
AAA
What customer is the ONLY customer we are okay to ignore Media-Gateway alarms for?
Glacier Bancorp. Unless the MG is hard down, we are okay to ignore per SDM/customer instruction.
What customer has this phrase in the Special Handling Notes:
"For all P1's add Craig Schneider cschneider@voxns.com to the watchlist, for executive escalations add Christina Johnston as the Internal contact"
Norton LifeLock
Where can any VOX employee go to submit requests for SNOW updates?
SNOW Headquarters:
Who used to work for VOX but is now training to become a Navy Seal? And, who still works at VOX that was in the Navy?
Jake Salines
Ross Rehart
What customer has 20 different locations that we are able to connect to and check equipment for?
PACE Supply
Name 1 customer that we get alarms for through Virsae, but their main system is Nortel.
Can be any of the following:
UNLV
Kitsap
What customer does this Account ID belong to:
14943:01
Bluegreen Vacations - Atlanta CORE
Where do you go to find information regarding specific IP addresses, login information, or CDF information for a customer?
SharePoint "SNI" folder.
What Service Engineer likes to play PC and XBOX games on the side of work?
David Sinthavong
What customer is involved with "Verint Servers"?
BlueShield of California
What is the process for checking this alarm:
Data/Distribution Redundancy Down
Log into System Manager and run the maintenance tests on the equipment alarming in the alarm case. Confirm that all maintenance tests are successful.
What customer likes having "Vox Notifications" as their customer contact instead of a specific individual?
Health Plan of San Mateo
Name each Aux code allowed to be used on our phone.
1 - Break/Restroom
2 - Lunch Break
3 - Meeting
4 – Training
5 - EOD Hand-off
Which U.S State currently has 4 VOX employees?
Utah:
Christy
Olivia
Mekare
Keaton
What customers Communication Manager "pin" to login to check trunks, MG's, etc. does this belong to?
Pin: Bbgns148!
Scientific Games
What color of alarms in IRIS are most "worrisome"?
Dark Pink, Red, Sometimes yellow. (This doesn't mean other colors are ignorable) ;)
What "Software Version" is Blueshield of California currently on?
Version 8.0.1
What was Scott Landis's Q2 theme for this year?
Who on the SD has one leg shorter than the other and wears a shoe lift most of the time?
Josie