Rules of the Road
What action should you take if a client requests to stop leads but not end service?
What is pausing the account/campaign?
Service Direct operates on this transparent pricing model that only charges for valid calls.
What is Pay-per-lead (or pay-per-call)?
Where can clients download their monthly invoices?
What is the Billing Center?
This city is home to Service Direct HQ.
Where is Austin, Tx?
What is the defined SLA for responding to inbound client emails?
What is within 1 business day?
What is the first page clients see when logging into mySD?
What is mySD Dashboard?
How long do Marketplace clients have to submit a lead dispute after the call?
What is the within 7 days of the lead date?
What internal communication platform does the team primarily use for collaboration?
What is slack?
What three client actions most influence lead volume when opportunities exist?
What is availability, competitive CPL, and service area?
What platform feature allows clients to limit when they receive calls during specific times?
What is Campaign Schedule?
If a client disputes a lead they think shouldn’t be billed, what tool do they use?
What is the lead review tool?
Service Direct has been named to this list more than seven times.
What is Inc. 5000?
What type of campaigns use the Duration-Based Billing model?
What are enterprise-level or high-volume cases with a solid call answer rate?
This feature gives clients control over which geographic areas they target for leads.
What is Service Area Map tool?
Where can clients adjust the Caller ID displayed on incoming leads?
What is Displayed Caller ID in Lead Delivery options?
In which year was Service Direct founded?
When is 2006?
When terminating a Select campaign, what must you change the site template to before saving?
What is Blank?
Which Service Direct feature provides programmatic lead buying through API integration?
What is dynamic connect?
Which setting must clients enable to listen to or submit calls for review?
What is Call Recording Opt In?
Service Direct has delivered more than this many leads to clients since its founding.
What is 2.4 Million Leads?