OUR COMMON PURPOSE
In our Common Purpose, what do we "spark?
What service standard begins with the letter "I"?
Inclusion
True or False? Residents are allowed to submit Kudos Cards for team members.
True
What are the first 4 words of the Common Purpose?
We make a difference
What service standard is represented by flowers in the star graphic?
Kindness
Our values are listed on the Kudos Cards. What is the first value?
Connect
In our Common Purpose, what kinds of moments do we create?
Heartfelt!
What service standard requires you to get to know customer backgrounds and preferences?
Personalization
True or False? Only managers can submit Kudos Cards.
False
In training, we compared our Common Purpose to what geographic direction?
North
Which service standard are you ignoring if you step over a spill on the floor and walk away?
Safety
How many Kudos Cards is each team member allowed to receive per month?
Unlimited!
If we get our Common Purpose right, it will ___________ lives.
enrich
Which service standard states that we deliver with "skill and timeliness, always keeping quality first?"
Efficiency
Where do you submit Kudos Cards?
To Front Desk, Admin or the HR Director