Make a Personal Connection
What do you do when it is someone's Birthday
What is a Birthday Song
What does SABR stand for? What is the significance of September when it comes to SABR?
Serving Alcoholic Beverages responsibly
Recertify in September
What is the 6/10 Engagement rule
What is:
6 feet say hi!
10 feet make eye contact
What replaced lost earnings on the scorecard? How many points is it worth?
What is Flow through/ 20
What are the 2 acronym's we use to take care of a guest when they have an issue? What do they stand for?
What is:
BLAST- Believe, Listen, Apologize, Solve, and ThankLEAD- Listen to learn-Engage with Empathy, Appreciate and Act, Defuse and De-escalate
What 3 documents does a new hire need on their first day of training to be set up for success? What are the uses for all 3?
What is a training Agenda- When
What is a training Roadmap- What
What is a communication log
How many points total will you miss if your Carside specialist does not validate a togo order to a guest?
What is 15
What is the cell phone policy?
What is no cell phones
What is the program we use to ensure our restaurants are in great repair at all times (Full name) What is the prize and how often do we give it out?
What is zero tolerance shortlist, $1,000- per quarter
What is the Applebee's Training model?
Explain- Show- Practice- Feedback
What is the goal for turnover to hit 20 points on the score card? Where did you end last month?
What is under 85%
What is the spec for coffee presentation?
What is a spoon in coffee cup, sugar and cream available on request
What does service get timed for during the SPA?
What is:
*Host Greet 15 sec
*Server 1 min/ Bar 30 sec
*Drinks to table 3 min
*2 min check back
*Beverage made at the bar 2 min
*Beverage ran to the table 1 min
Describe a FOH uniform head to toe
What is hair pulled up- earrings 1 set-smaller than a quarter, Applebee's shirt- nametag- black belt- black dress pants- apron (with pens, bank), black socks, black slip resistant shoes.
How many points is MVE worth on the scorecard?
What is 15 points if you have 90%
What does FFF stand for?
What is your %
What is Flynn Family Fund
What is the recipe for a Platinum Long Island?
What is 1/2 oz Triple sec-1/2 oz Smirnoff-1/2 oz Bacardi-1/2 oz Gin- 3 oz Sweet and Sour- top with Pepsi
Who needs to be involved what there is an allergy at the table? What are the 9 common allergies?
Manager- Soy/tree nuts/nuts/peanuts/gluten/dairy/eggs/fish(shellfish) Sesame
How many total points is the bathroom worth on a SPA?
What is 30
What is the Flynn group mission? What are the 3 core values as stated on the premier card?
What is To be the premier franchise operator in the world.
Care Genuinly for people, play like a champion, win as one
What do you need for +2 on the score card for MVE?
What was your score for P9?
What is 90%
What are the 8 featured bar drinks on C7?
What is:
* Golden Goose *Bacardi Pina Colada
*Espres-so happy Martini *Backyard Blackberry Lemonade
*Woodford Old Fashion *Tipsy Zombie
*Dracula's Juice
*Henny Punch
What 3 categories is Ziosk split into on the scorecard? How many points is each category worth?
PATT- Game Revenue- Add ons- 5 points
Who is in charge of pre-bussing? What should be left at the table?
What is GES? What is made of How many points is it on the scorecard?
Guest Experience score Made up of:
The revised Experience Score is now calculated using a weighted average of the following components: