Basics
Service is
What is an activity or benefit provided to satisfy a customer's needs or wants?
One major factor that has contributed to the growth of the service industry is
What is Technology?
What does the service industry create for people?
What is Employment opportunities?
What technology allows customers to reserve hotel rooms without visiting the hotel?
What is Online booking systems?
One type of tourism business is a...
What is Tour operator?
Two industries that are part of the service industry.
What is Hospitality and tourism?
How has air transportation contributed to tourism growth?
It made destinations more accessible to international visitors.
How does tourism contribute to local businesses?
What is Visitors spend money on accommodation, food, transportation, attractions, shopping, and other services?
One digital payment method used by service businesses is....
Credit/debit cards
Mobile payments
Online payment platforms
Two services a tourist may use during a vacation are....
Transportation and accommodation
Two major sectors discussed in our presentation are
What is Hospitality and tourism?
How has the internet changed the way customers access services?
Customers can research, book, communicate, and make payments online.
The service industry can contribute to economic development.....
What is By creating jobs, generating income, attracting investment, and increasing economic activity?
How can social media help a tourism business?
It can:
promote the business
reach potential customers
showcase products or experiences.
The main purpose of a tour operator is
To organize and combine tourism services into travel packages or experiences
Two businesses found within the hospitality industry are
What is Hotels and restaurants?
Why have businesses increasingly formed partnerships with other service providers?
To create more convenient and complete packages for customers.
One way the service industry benefits local communities is
One benefit of digitalization for service businesses is...
Greater convenience
faster communication
improved efficiency
wider market reach
One example of a partnership between a hotel and another service provider is
A hotel partnering with a transportation company to provide airport transfers
Why is the service industry considered important to people's everyday lives?
It provides essential services, creates employment, generates income, and satisfies consumer needs.
Three factors that have contributed to the growth of the service industry are
What is Technology, globalization, increased travel, changing consumer needs, and improved transportation?
The service industry is important to Jamaica's economy because...
It supports employment, earns foreign exchange through tourism, and creates opportunities for businesses and communities.
A hotel uses a PMS to manage reservations, guest information, and room availability. What does PMS stand for?
Property Management System
A tourist books a hotel, airport transfer, restaurant experience, and cultural tour as one package. What concept does this demonstrate?
Partnership and integration among service providers