CLAIMS
SFPP
ADDING DRIVER
AUTO COVERAGE
MYSTERY
100

IF AUTO IS VANDALIZE WHAT COVERAGE DOES IT FALL UNDER? 

COMPREHENSIVE

100

WHAT DOES SFPP STAND FOR?

STATE FARM PAYMENT PLAN

100

WHAT INFORMATION IS NEEDED TO RUN A QUOTE FOR ADDED DRIVER?

NAME, DOB & DL#

100
WHAT COVERAGE IS LEGALLY REQUIRED THAT ALL AUTOS HAVE?

LIAIBLITY 

100
WHAT IS THE HIGHEST FULL COVERAGE DED FOR NY AUTO POLICIES? 

$2000

200

A HOMEOWNER CALLED IN BECAUSE THERE IS A LEAK IN HIS ROOF. WHO REVIEWS POLICY DEDUCTIBLE WITH HIM? 

YOU- LICENSED AGENT TEAM MEMBER 

200

WHERE CAN YOU FIND PREVIOUS REMARKS?

REMARK HISTORY 

200

WHAT IS PROPERTY DAMAGE?

COVERAGE FOR DAMAGE CAUSED TO OTHER'S PROPERTY

200

INSURED CALLS IN BECUASE THEY ARE NOT ABLE TO LOGIN TO THEIR ONLINE ACCOUNT? WHAT SHOULD DO FIRST? 

ASK THEM WHY ARE THEY TRYING TO LOGIN IN TO THEIR ONLINE ACCOUNT

300

INSURED CALLS IN BECAUSE THEY REAR ENDED AN AUTO AND THEIR AUTO'S LEFT HEADLIGHT IS BROKEN. THEY CONFIRMED POLICE REPORT STATES THEY ARE AT FAULT. THEY HAVE A $1000 COLLISION DEDUCTIBLE. WHAT SHOULD YOU ADVISE THE CUSTOMER TO DO FIRST BEFORE FILING CLAIM?

GET AN ESTIMATE  FOR THE HEADLIGHT REPLACEMENT FIRST 

300

INSURED'S AUTO POLICY CANCELLED. HIS PMT OF $100, REGULAR INSTALLMENT, WAS DUE ON 08/15 AND HE CALLED IN ON 10/16 TO MAKE A PMT TO REINSTATE. HIS APP DATE IS 10/18. HOW MUCH SHOULD WE COLLECT TO REISNTATE POLICY. 

$300.00 

300

WHAT AFFECTS TIER LEVEL? 

LICENSE LESS THAN 3 YEARS

VIOLATIONS /MAJOR CONVICTIONS

AT FAULT ACCIDENTS

300
WHAT IS NEW YORK'S MINIMUM LIABILITY LIMITS? 

25/50/10

300

INSURED CALLED IN BECAUSE HE GOT INTO AN ACCIDENT AND NEEDS TO CALL ERS TO GET AUTO TOWED TO HIS BODY SHOP. AFTER REVIEWING HIS COVERAGE YOU SEE HE DOESN'T HAVE ERS. WHAT SHOULD YOU DO NEXT? 

REVIEW NOTES

400

WHAT IS THE LOWEST NJ COLLISION DEDUCTIBLE AVAILABLE?

100

400
INSURED CALLS IN TODAY BECAUSE THEIR 09/26 PAYMENT IS PAST DUE AND THEY SAID THEY CAN ONLY MAKE HALF THE PAYMENT AND THE REST FOR OCTOBER. POLICY IS SET TO CANCEL ON 10/25. WHAT PAYMENT WILL WE PROCESS? 

WE WILL PROCESS FULL AMOUNT!

NO SHORT PAYMENTS 

400

YOU BACKUP INTO YOUR NEIGHBOR'S $10,000 FENCE AND DAMAGE IT. WHAT COVERAGE ON YOUR AUTO POLICY WOULD THAT FALL UNDER? 

PROPERTY DAMAGE 

400

JESSICA CALLS IN AND SAID SHE SWITCHED TO GEICO ON 10/15 AND WANTS TO CANCEL HER POLICIES. WHAT TWO QUESTIONS DO WE ASK HER? 

WHY DID SHE SWITCH?

HOW MUCH IS GEICO CHARGING HER?

500

Insured calls and says that his very expense European silverware and goldware was stolen. Under which coverage on the homeowner's policy would that fall under? 

Personal Property 

500

INSURED ADDS A DRIVER WHO IS INEXPERIENCED AND HAS NO ACCIDENTS OR VIOLATIONS. WHAT TIER LEVEL WOULD THEY BE?

11

500

WHO DOES PIP COVER? 

INSURED 

RELATIVE RESIDING AT THE SAME ADDRESS 

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