Overcoming Objections
What Cintas calls the process of Explaining, Clarifying, Isolating, and Resolving concerns or objections from the customer.
What is ECIR?
The competence, behavior, appearance, and attitude expected of a professional in a work environment, embodying high standards of character, ethics, and respect.
What is Professionalism?
He was the first CEO of Cintas.
Who is Richard Farmer?
This category will count towards Safety for the location, but will not add to Safety BLV on route.
What are electrolytes?
This is the interval that PMA services should be completed.
What is yearly?
This is the most common objective found in Sales?
What is Pricing?
We do not take short-term gains at the expense of long-term values. We make difficult decisions and never push problems to the side.
What are High Ethical and Moral Values?
This is the original name that Cintas was under.
What is ACME?
Name two options for First Aid outside of the FA Box.
What are Bodily Fluid Cleanup Kits, Trauma Bags (large and small), Standard and Premium Vehicle Kits, and Naloxone Kits.
This is the minimum tread depth for tires to be safe.
What is 4/32” on the front tires and 2/32” on the rear tires?
How you could ensure that you are talking to the right person for approval.
To believe in spending the money where it will bring the biggest value back to the company.
What is a Spartan Attitude?
He was the first Controller of Cintas.
Who is Bob Kohlhepp?
These OSHA/ANSI required items are some of the highest margin First Aid products.
What are 2”, 3” and 4” ready rips?
This is the number of times the van should be inspected daily.
What is twice?
How you could overcome, “We don’t use enough for you to be here every 2 weeks.”
What is, “We set our frequency is based on readiness and relationship, not usage.”?
Every location is injury free. Every partner is engaged in continuously improving safety. Cintas is widely recognized as one of the world's leaders in safety and health performance.
What is our Safety Vision?
This is the year Cintas became a publicly traded company.
What is 1984?
This is the zone in the center of your of your body for safe lifting.
What is the Power Zone?
Name 4 of the 10 items required to pass inspection for the van to be safe to drive.
What are brakes, steering, tires, windshield wipers, wheels and rims, parking brake, lighting and reflectors, horn, mirrors, and coupling devices?
This is the easiest ways to lose a customer.
What is failing to listen to their needs, making them feel undervalued or ignored?
To react as if any detail involving a customer, if left unattended, would result in losing that customer or valued Partner. We react quickly and do whatever it takes to resolve a customer or Partner issue.
What is Competitive Urgency?
This is the year Cintas officially defined our Principal Objective.
What is 1979?
This is the difference between disinfecting and sanitizing.
What is disinfecting reduces bacteria to safe levels and sanitizing kills bacteria, germs, and viruses.
What are the distances that hazard triangles must be placed at on an undivided highway or two lane road?
What is 100 feet in front, 10 feet behind, and 100 feet behind the van?