ITIL 101
Any financially valuable component that can contribute to the delivery of an IT product or service.
Asset
I have been an extra on several movies.
Matt
This magical treat contains collectable cards featuring famous witches or wizards.
Chocolate Frog
This famous singer, as well as actor, is known for wanting to "dress you up" with her love.
Madonna
This is the name of the Scotts intranet homepage.
The Garden
A review after the implementation of a change, to evaluate success and identify opportunities for improvement.
Post-Implementation Review (PIR)
I was originally on a career path in Business Intelligence.
Gerardo
This magical object determines which house students are placed in when they arrive at Hogwarts.
Sorting Hat
This show first aired on December 17, 1989 and is the longest-running American animated series, longest-running American sitcom, and longest-running American scripted primetime television series.
The Simpsons
The Pokémon character that Manda most identifies with and is her favorite.
Snorlax
A database used to store configuration records throughout their lifecycle.
Confirmation Management Database (CMDB)
I love music and dancing.
Karla
The twin brothers who own a joke shop in Diagon Alley.
Fred and George Weasley
This boy band was together from 1995 to 2002 and had hits such as Bye Bye Bye and I Want You Back.
NSYNC
The name of the city that the Scotts Miracle-Gro company headquarters is located.
Marysville
Any component that needs to be managed in order to deliver an IT service.
Configuration item (CI)
I am a metalhead.
Aza
This is the wizarding sweet shop located on High Street in the all-wizarding village of Hogsmeade.
Honeydukes
This is the city where the last Winter Olympics were held.
Beijing
This solution optimizes processes, connects data and silos, and accelerates innovation at scale to create new value on a single, unifying platform built for digital transformation.
ServiceNow
A set of specialized organizational capabilities for enabling value for customers in the form of services.
Service Management
I speak English, Polish and Spanish.
Nino
The author of Fantastic Beasts and Where to Find Them.
Newt Scamander
This American retail businesswoman, writer, and television personality infamously went to prison for insider trading.
Martha Stewart
This is a serpent-like water monster with multiple heads and deadly abilities, as well as a spreadsheet that causes the team heartache and pain.
Hydra