Returns
ECP
Goals
Duties
Paperwork
100
Documentation that needs to go on the product when returned
What is Data Wipe Required Sticker?
100
A Replacement or Repair Warranty on electronic/ battery operated products sold in store
What is ECP?
100
The Goal is $2000 for our store
What is GATSAD?
100
The cashier needs to clean and organize the service area at these times.
What is an ongoing duty?
100
The three slip needs to be attached to cashier counting sheets at the end of the day. The third sheet is printed occasionally.
What is cash pick up slip, bank totals, till totals?
200
Digital Photo Frames, Fax machines, laptops, tablets, e-readers, computers,telephones,memory cards, CD/DVDs, GPS, Routers, USB Sticks, etc.
What are the products that needs to be data wiped?
200
It can only be added when a repair warranty is bought on laptops, cameras, e-readers, tablets and ipods.
What is Accidental Plan
200
1 in 3 transactions must contain this product.
What is POD Goal
200
Needs to be filled out for all return items that can be re sold
What is the defective slip
300
Manager/ Associate at Service checks its off in the afternoon, early evening and at closing.
What is the Store Returns Report
300
Two services that offers one time use for laptops, netbooks, hard drive and desktops ( two
What is Data Recovery and Accidental Plan?
300
Must sell 2 of these per shift
What is the goal of ECP
300
Cashiers are required to share this information with the breakers and evening staff.
What is Cashier Tracker
300
Requires to print a duplicate receipt
What is a Data Wipe Form
400
The associate will choose this option when a data wipe item is returned and re purchased
What is price guarantee option for returns
400
The associate can log in to the AS400 and process the return during the second year of ECP
What is the process of claiming the replacement warranty when the customer is registered in the system?
400
The goal is 84% for the month
What is the goal for CSAT?
400
The cashier needs to stock candy/ pop during these times.
What is the duty for the down times?
400
It gets bundled and put away in the box ( in front office ) at the end of the day
What is procedure for putting together the slips?
500
The associate calls the 1-800 number and gets the last 4 digits to verify ___ information
What is the procedure for finding out the credit card information for online returns?
500
The warranty centre sends the replacement credit directly to the customer
What is chair replecement
500
We currently rank 7th in the district
What is our ranking position for email capture?
500
The cashier must fill out one for each __ item returned?
What is the DATA WIPE FORM
500
It gets filled out for all items brought in to be recycled
What is the recycling waiver form
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