Coverage
Zendesk
States
Billing
Grab Bag
5

This coverage is needed to insure a business’s contents inside their rented space

BPP

5

Without this type of macro, placing a ticket on hold will cause it to never reopenn

Sent to carrier 

5

These types of states do not allow outside agencies to write Workers Compensation coverage.

What are monopolistic states?

5

These are generated every Thursday

invoices

5

This is the name of a Spanish speaking rep

Mari

10

Collect this document any time a limit increase is requested on a Claims-Made policy.

The contract 

10

You do this when you find a duplicate ticket that has not been worked yet

merge and take the ticket 

10

This type of workers comp certificate is specific to municipalities in New York State.

What is a C105.2

10

This type of rate can be found in the customer dashboard

blended rate
10

Despite being a state fund this carrier is treated as a normal paygo carrier

Pinnacol

15

The type of policy needed to cover Harassment, Discrimination, and Wrongful Termination

EPLI

15

These types of tickets are used to send requests to internal teams that do not need to reach out to the customer

Side Conversation- child tickets

15

Along with Wisconsin and Florida, these states set the rate for workers compensation

NJ and MA

15

In the customer dash this is where you would go to find out if an owner is excluded from coverage

Individuals tab

15

Along with Gusto these two payroll partners require class codes to be assigned in their payroll account

Rippling and Square

20

Symbols 8 and 9 are used to add this coverage on a Commercial Auto.

Hired and Non-Owned Auto

20

These two payroll parteners have their own reinstatment macros

Gusto and Square

20

A NY CRIT for this type of policy can usually be resolved

DBL/PFL

20

Along with all policy details, this report will show you how much premium has been collected for each employees wages for a policy period

Audit report

20

If a customer contacts us with a request for one of these carriers' policies, we can warm transfer them to the carrier for more efficient service (Carrier Direct Service)

Progressive, Liberty Mutual, Chubb

25

Along with Hartford and AmTrust these two carriers can endorse an Umbrella onto their BOP.

Who are Hanover and Next

25

When you need to reach out to a carrier to complete an insureds request the case reason for your ticket should be this. 

Carrier

25

Along with TX this state does not require business owners to provide workers’ compensation insurance

SD

25

This type of paygo policy often has an increased blended rate 

minimum premium 

25

This type of form needs to be filled out to add an entity to a CA workers comp policy

CA 601

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