Intake
This page also doubles as the "Screener"
Client Profile
What is the difference between an Interim "Update" and a "90 Day Review"?
The update is when something with a client changes, a 90 day Review is for re-certification.
This document allows Volunteers of America staff to release a client's name, address, telephone number and service needs to social service agencies outlined in their service plan
Release of Information
Where could you find a Client's health insurance information?
Non-Cash Benefits
These members of a client's household need to be created under the Households tab.
Benefits Referral
This document that must be uploaded under File Attachments promises our clients that we will "treat you with dignity and respect at all times"
Service Agreement
What defines Chronic Homelessness?
A client with a disability and either one year continuously homeless or four or more instances of homelessness in the last three years.
What goes in the box "Alias"?
HMIS or SubCook ID #
Who completes a "Housing Referral"?
Service Coordinator
True or False, a client's Move-In Date is the first day of the Lease?
False
What is the only "Current Housing Situation" possible for Homelessness Prevention?
Imminent Risk of Losing Housing
What is the HUD CoC Code for Chicago?
IL 510
If a client is enrolled for one year, they should have at a MINIMUM, how many interim updates?
4
These must be uploaded to the Case Plan tab every 90 days.
Budget, ISPs, and Proof of Income
What is a VAMC Station Number?
A number assigned to a client based on coverage area for the closest VA Medical Center
This document must be uploaded for EVERY Homelessness Prevention Client
Thresholds
True or False? Just creating a referral to the Housing Coordinator notifies them that they have a new client.
False
These 5 file attachments must be present under the Client Profile Page in order to Exit a client
DD214, ID, Social Security Card,Birth Certificate, Marriage Certificate
What would make a client in Chicago a SubCook client?
The client lives in Chicago but wants to be housed in the suburbs.