Corporate Culture 1
What is our principle objective?
What is: We will exceed our customers' expectations to maximize the long-term value of Cintas for its shareholders and working partners.
What does it mean to take a spartan approach?
Spend money as if it were your won.
Who are the 3 key constituencies in our principle objective?
1. Customers
2. Partners
3. Shareholders
What work center do you go to to view agreement information?
Entitlement View
What is a service order?
What are 3 components of corporate culture?
1. Management systems
2. Corporate Character
3. Principle Objective
Provide 2 examples of what it means to be thorough at Cintas.
1. Hire meticulously
2. Pay attention to the details of our business.
What is the most important aspect of a Cintas career?
Corporate Culture
What CRFs appear in your inbox?
The ones you are the employee responsible for.
Do one-time service orders appear on the PRC
No
What is competitive urgency?
Responding to every detail of our business such that a failure to do so would result in the loss of a customer or partner.
What are the 4 ethics check questions?
1. Is it legal?
2. How does it make me feel about myself?
3. How would I feel if my family knew?
4. How would I feel if it were published in the newspaper?
What are our policies and procedures?
1. Constitution by which we run our business
2. Procedures to deal with re-occurring events
Where can you view all the CRF history for an account?
Account overview, then Customer Requests
What are 4 charges that auto-generate on a service order?
1. Minimum invoice
2. Service charge
3. Insurance programs
4. Auto LRs
Provide 3 examples of what is means to be professional at Cintas?
1. Professional dress/attire
2. Clean trucks
3. Clean workspace/plant/office
What is positive discontent? (2 answers)
1. Never satisfied with the status quo
2. Always striving to improve our processes, systems, products, and service.
Why do we have policies and procedures?
1. To avoid re-inventing the wheel
2. Management systems
3. Common language
What happens when a single item on a USPS PO runs out of quantities?
It will not print on the invoice.
How can you view a service order? (Name 2 ways)
1. CIC, account overview, recent service orders
2. Customer service, search service orders
Provide 4 examples of what is means to have high principles at Cintas.
1. Remove non-performers
2. We do what is right, not what is expedient.
3. We do not cheat our customers or partners.
4. We will take a union strike if that is the right thing to do (despite cost)
Name at least 5 components of corporate culture
1. Professional
2. Enthusiasm
3. Spartan Approach
4. Positive Discontent
5. Competitive Urgency
Cintas is investing in a suite of technology systems to connect our enterprise, giving our customers a better view of our company and our partners a better view of our customers. This transformation will enable us to improve our business processes and deliver our deep know-how and caring service to our customers.
How can you search for an account by their legacy customer number?
XXXX00XXXXX
(4 digit location, 2 zero placeholders, 5 digit legacy customer number)
How would you email a service order?
1. Copy service order number
2. Send customer documents
3. Select sales order, put in service order number.
4. Add in email address
5. Execute