Labor Reports
What is the minimum expectation for tech labor each day?
4 hours
What is the target goal to complete standard tickets?
7 days
Within how many days should a move-in date be scheduled when an applicant signs a short form?
No more than 60 days but preferably 30-45 days. (Pre-lease within 60 days of move out date)
When should I inspect adjacent apartments for a roach/mice issue?
When the issue persists or is not getting better
How often should you review service tickets?
At least every morning
What is the goal for tech labor each day?
5 hours
What is the goal to complete emergency tickets?
3 days
Should only prep and put back techs work in vacants?
No, all techs can/should work in vacants
Should pest control tickets get created for preventative service treatments?
No
How often should a service ticket audit get completed?
Monthly. Preferably bi-weekly.
How often does the labor report get uploaded to One-Drive?
Every day
Do you need before and after photos for mildew/mold tickets?
Yes - they should be uploaded to the service ticket
Where does the pre-move out inspection get uploaded to?
Make ready board under attachments
Should pest control tickets get created for additional service tickets for mice/roaches etc?
Yes, every time.
How do you calculate how many service tickets are within our property goal?
Property unit count x 12%
Does labor need to be added for make ready apartments?
Yes
When should tickets get created after unit inspections?
Immediately after inspections are completed - write the ticket number on inspection form
How many hours is equivalent to a number for the 1 to 5 prep and put back rating?
8 hours
Should maintenance techs check for holes for mice tickets?
Yes, every time.
How do you calculate how many 30 plus day open service tickets are within our property goal?
Property unit count x 2%
What should you do if tech does not complete labor?
Discuss with them and remind them of the goal/expectation
How often do light checks get done?
Monthly. A service ticket must be completed.
How many days should a unit be ready prior to the move in date?
At least 2 days
Should I have pest control treat or inspect vacant apartments after move-out?
Yes, if possible prior to FMO being completed.
What should you do if resident is not responding to your calls/emails about a standard ticket?
Send a final email notifying the resident that you will cancel the ticket if they don't respond and they will need to create anew ticket when they are ready for the work.