Service Values
Knowing the hotel
Service Values CONT
100

What service value talks about having the opportunity to learn and grow.

Service Value 8- I have the opportunity to continuously learn and grow

100

What year did our hotel open?

What is 1991

100

What is service value #2?

I am always responsive to the expressed and unexpressed wishes and needs of our guests.

200

What is Service Value #1

I build strong relationships and create Ritz-Carlton guests for life

200

Name all of the meeting spaces on the 6th floor

Directors Room | Boardroom | Colonnade | Plaza | Attache | Consulate | Ambassador 

200

What service value speaks to  immediately resolving guests problems? 

Service value 6- I own and immediately resolve guest problems. 

300

This service value states "I am proud"?

Service Value 10- I am proud of my professional appearance, language and behavior 

300

Where can self-parking guest pay for parking in the Hotel? 

Front Office, as a room charge. 

300
What is service value #9?

 I am involved in the planning of the work that affects me.

400

What is service value #12?

I am responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment.

400

What are three sustainability practices that the hotel has?

Biogreen, recycling in room, recycle oil, green key


400

What is service value #5?

I continuously seek opportunities to innovate and improve The Ritz-Carlton experience.

500
Which service value talks about privacy & Security?

Service Value # 11

500

What is the scent called in the lobby?

Lemon Lavendar verbena

500

What service value talks about community footprints?

Service Value #4

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