General
What resource is best to find customer-facing brochures about products and even internal cheat sheets with key selling-points?
What We Sell (WWS)
True of False: Reservation Manager includes the ability to book appointments online.
False. Need Service Portal 2.0
What is the field to exclude specific operations from discount miscellaneous codes?
Discount Ineligible
What is the function to remove an operation code from pick lists, but NOT remove it from service history?
Deactivate
People make me, save me, change me, raise me. What am I?
Money
The posted labor rate is also called _____.
Hint for Encanto fans: ".... FLOORS! .... DRAWERS! .... ______"
Door rate
What are the views available for Reservation Manager?
Daily, Weekly, Monthly
What was the brand new feature in Service Specs > Service Operations (hint: Christina mentioned as a quick win)
Default Bill Type
What are the 3 Cs?
Cause Complaint Correction
What has an eye but cannot see?
A needle
Where can a service manager track overrides to things like labor rate, bill time, misc codes, etc.?
RO Exceptions report
How are base codes utilized in terms of dispatching and techs? Why are they important?
Skills / shop capacity
What's an example where you would want to use the Default Bill Type for a Service Operation?
Pre-Delivery, Used Car Inspection, etc.
If customers have _____________ we need to be cautious before deactivating operation codes and consult with their _____________ consultant as well.
Advanced Service
Mary has four daughters, and each of her daughters has a brother. How many children does Mary have?
5
Name 3 benefits of Shop View over Route Sheet
saved views / multiple uses for different personnel, real-time updates, parts information/more info, and more...
How are priorities defined for dispatching?
Dealership-defined; nowhere in the system
What was the brand new way to restrict appointments in reservation manager? hint: not just by a specific labor type bucket: Maintenance, Repair, Express, etc. but restrict by specific ...
Base code
Explain how "menu labor" is priced vs. billing time in Specs > Service Operations. Explain both methods.
Flat dollar amount vs time-priced.
The more it dries, the wetter it gets. What is it?
A towel
What is a key reason it's not common for an Effective Labor Rate to be at or above their door rate? What drags it down?
Maintenance Operations / Competitively priced operations that get the customer in the door. Not upselling enough.
Which labor hour limits in Reservation Manager is it more common that people use: Dispatching hours or Reservation Manager hours? And WHY?
Reservation Manager. WHY = they would have to be great at using the dispatching system well in terms of promise times, hold times, etc. if they wanted to use dispatching hours effectively.
Where you can easily find the most recent updates from the 4 most current releases?
igniteinfo.reyrey.com / Home Page link
________ can be tied to operation codes to change the accounting (and ultimately where things go on the financial statement).
Journal Prefixes
84% of people reading this will not find the the mistake in this. A,B,C,D,E,F,G,H,I,J,K,L,M,N,O,P,Q,R,S,T,U,V,W,X,Y,Z
"the" is repeated