Feels like Gap Leadership
Before Coaching others, this is the first person you must?
Who is yourself
The first thing we should do to make a customer feel welcome.
What is greet them with a smile and eye contact?”
When tasking, we should always keep this “up” to watch for customers who might need help?
What is our head?
When we suggest items based on the customer told us, we‘re doing this
What is personalizing their experience?
This 1977 space epic introduced audiences to Luke Skywalker, Princess Leia, and Darth Vader.
What
In the Take-It_Back Framework it starts by inspiring teams with what?
What is “Why”
The phrase used to describe showing up and creating a positive atmosphere.
“What is ‘Be the vibe’?”
Asking “How do you like it to fit?” Is an example of this.
What is “an open ended question”
What is fun or engaging?
In 183, this music video broke barriers on MTV and Featured an iconic red jacket
What is “Thrillers” by Michael Jackson
According to our leadership model, we must empower teams to do this like they own it?
What is run it?
This type of comment can spark an authentic conversation?
“What is a sincere compliment or personal observation?”
The best way to match your speed to a customer‘s needs
”What is reading their cues and adjusting your approach?”
True personalization is about aligning with this instead of just trends
What is customers individual style?
Premiering in 1994, this sitcom followed six people living in the the Big apple?
WHat is “Friends”
This is the reason our culture shift is happening now? (hints two parts)
What is evolve our service model and strengthen authentic connects
Instead of using a script, we’re encouraged to do this when talking to customers?
“What is use our own authentic voice?”
Sharing what you love about a product helps customers feel this?
“What is your passion or authenticity?”
Complimenting a customer choices build this in them
What is confidenc?
This pop superstar‘s 1990’s hits like “Baby One More Time” and “Oops!… I Did It Again” defined teen pop
Who is Britney Spears
This leadership behaviour ensures your team feels empowered to act like owners instead of task followers?
”What is giving trust and autonomy while holding them accountable“
This is one way to make a customer remember your interaction?
“What is exchanging names or creating a personal connection?”
Giving styling tips or care instructions shows this important trait?
“What is product knowledge or expertise?”
Offering the loyalty program benefits connects to this element of personalization
What is making them feel valued or seen?
In the 2000’s this website changed how we connected with a simple blue and white interface and a “poke” feature