#s
Printing
Service
SPG and SSK
Out of ideas
100
In the Daily View of Reservation Manager, up to how many digits will show in the mileage?
8
100
Which print type is used when printing repair pre-invoices?
RX
100
When trying to modify a miscellaneous code, the advisor is prompted for a password. Where is this password set up?
Service Passwords (3630)
100
How can you determine if a greeter alert was sent to the advisor when a greeter appointment was saved?
The entire row in Appointments Table/ Greeted Customer List will be highlighted yellow
100
Which of the following executables can a Service manager use to require the Cashier to open the Appointments screen for scheduling the next appointment after accepting payment in the RO Billing screen? 3321, 3071, 3621?
3621
200
What is the max amount of operation codes allowed to be selected at the same time in ERA-IGNITE Appointments /Reception Operation Lookup?
99
200
What is the print type for SSK vehicle inspection?
There is no print type for SSK vehicle inspection. It will print based on Reynolds Print Manager setups.
200
What is the purpose of a Model/Maintenance Code?
To determine what maintenance services to recommend.
200
How can you verify Service Price Guides' last revision date?
OPTION 1- Access SPG INQUIRY (3752) for the 1st operation code in the maintenance category OPTION 2- Access SPG INQUIRY (3752) and word search on "UPDATE"
200
When does a technician drop from the Technician Performance report 3612?
At the end of the month plus one date, after the inactive date is entered in the Tech/Adv 3073
300
The Arrival List Display available with RFID for Service can display upcoming appointments up to ______ minutes prior to the scheduled appointment time.
999
300
Why do email addresses sometimes not print on my repair orders when the customer has a valid email address under their name profile?
The customer is flagged as do not email, as indicated by the customer's email address having a 'D' next to it in the Name Profile
300
True or False: More than one Grid for the same combination of department, sale type, operation code set, and model maintenance code can be set up.
False
300
Where can you select operations to appear in the Additional Services section of the SSK Maintenance Menus window?
3762 SPG Operations Maintenance
300
The Vehicle Audit Report (3024), tracks changes made in which areas/screens?
3030/Reception, 3283/Vehicle File Utilities, and 3091/Service History Transfer
400
When looking at a detail screen in Reservation Manager's Weekly or Daily views, what does the number in the upper right hand corner signify? For example, (13/50).
13 Booked / 50 Capacity
400
How can you prevent history from printing at the top of a repair order?
History always prints at the top of a repair order.
400
Once a repair order is closed, how can operation codes be added to reflect additional work done?
The operation codes can be added in Repair Order Maintenance (3090) to reflect in the vehicle's history, but not on the repair order
400
Which metric(s) can be tracked through the Service Sales Kit (SSK) Metric Analysis report?
A.) Total Repair Orders created using Rapid Reception B.) RO's created while docked C.) Average Write Up time D.) RO's created while mobile
400
RN and DE operations are added to service history when the RO is ________.
CLOSED
500
Service Purge begins to run on which day of the month?
7th
500
The All-Detail invoice, which can be printed from R/O Closeout (3651), will print which of the following information? ** Timestamps ** The GL accounts/Cost Accounts for each account ** GOG Charges
ALL of them *Timestamps (if turned on in 3321) *GL Accounts and cost for each account * GOG charges
500
In Vehicle Information (3040), which field refers to the date on which the customer first took possession of the vehicle?
The Delivery date
500
Which command is used to access the Service Price Guide (SPG) in R/O Closeout (3651)?
SG
500
For Discounts given through Miscellaneous Codes 3631 to show on the Advisor Performance Report 3611 in the "Discounts" column, where must the associated G/L accounts be entered?
3621 Dealer setup line 8
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