In 3651 (RO Closeout), what action can be performed in the Parts Display screen?
Transfer parts from one job to another
100
The All-Detail invoice, which can be printed from R/O Closeout (3651), what three types of information will print?
Time stamps, (if turned on in 3321)
The GL accounts and cost for each
GOG charges
100
If a vehicle make is NOT setup under the Multi ROs Per Vehicle Setup, the system will allow how many open repair orders?
1
100
Which invoice types can be closed out of balance in R/O Closeout (3651)? if any? more than one?
-warranty
-internal
-customer
Warranty or Internal
100
True or False. When the history is transferred from one vehicle to another in the Service History Transfer window, the vehicle record the history was transferred from will be deleted.
True
200
From R/O Closeout (3651), what would you use to post an internal invoice out of balance?
Select no internal or multi offset codes, and select Y at the prompt "POST THE INVOICE?"
200
How is the Labor Time Guide (LTG) accessed in R/O Closeout (3651)?
Enter a '?' at the billing time in the job screen
200
How is a vehicle reassigned from one customer to another?
The new owner of the vehicle is accessed first. When the VIN is entered, the system will prompt to reassign
200
Which of the following tasks can be completed in R/O Review (3656) on an open repair order?
A.) Print a duplicate invoice
B.) Update the comments and recommendations
C.) Enter billing information
D.) Send an email through ConsumerReach
A.) Print a duplicate invoice
B.) Update the comments and recommendations
D.) Send an email through ConsumerReach
200
Which command is used to view special orders on the Parts Display subscreen in R/O Close Out (3651)?
S
300
In RO Closeout 3651, offset codes are used with what type of invoices?
internal
300
Can the payment on a repair order be changed in service as long as the repair order has not been updated into accounting? if yes, where/how?
Yes, 3654 (RO Payments Change)
300
Which screen would you use to set up an op code to default to a specific sale type in ERA-IGNITE?
Service Specs- Automatically Add Op Code
300
The customer is getting the message ‘THIS REPAIR ORDER HAS BEEN CLOSED’ when trying to enter a repair order number in RO Time Entry (3652). How can this be corrected?
Enter a ‘T’ before the repair order number
300
In which of the following ways can you NOT search for a customer during the Appointments or Reception process?
License, Street address, Serial #, Phone?
Street address
400
Can a Repair Order be invoiced in RO Closeout 3651 even if some jobs have not been assigned to a technician?
NO
400
List three ways Variable labor rates can be applied in R/O Closeout (3651) .
-Enter a '?' at the Labor Rate prompt
-Enter T=Tech Time and R=Rate Override on the tech line
-Attach the variable labor rate to the operation code in Service Operations (3625)
400
If the parts and service applications are set to use tax code 1 and accounting changes the tax rate on that tax code, what needs to be changed in the service application?
No further changes are needed in service
400
At what point is RN and DE operations added to service history?
printed, invoiced, closed, posted?
When the RO is Closed
400
Can a complete history be printed from Reception 3030?
Yes
500
In RO Closeout 3651, when entering a non-integrated DCS claim, which total is updated into Accounting?
The Claim Amount in the Warranty RO (W=Warranty) Claim screen.
500
When trying to access a sublet purchase order in R/O Closeout (3651), the user is getting the message 'NO PURCHASE ORDER TYPE ACCESS'. Why is this message appearing?
The Service department is not set up with access to any purchase order types at the Access of Purchase Order Types specification in the Individual Store Specification (line 2) option of P.O. Specifications (3851).
500
In the Monthly Purge (3112), what information (3 screens) are included in "Service History"?
-Information displayed in History - Specific Vehicle (3062)
-History - Multiple Vehicle (3066)
-History (3100)
500
An operation code will only be considered for grid pricing if the operation code is set up as which type of operation in Service Operations (3625)?
Menu Priced, Part Priced, Time Priced, Repair Priced?
Time Priced
500
What print type is used in 6150 when printing pre-printed repair orders with the Appointment Log?