ITIL
This the meaning behind the acronym "ITIL".
What is Information Technology Infrastructure Library?
This is the latest Production ready release of ServiceNow.
What is the Orlando release?
This Agile framework uses "sprints" to accomplich work within a one to four week timeframe.
What is Scrum?
This person may be likley to be seen wearing a pirate hat with their pet bird on their shoulder.
Who is Rick Folger?
This is the year in which Patterson was founded.
What is 1877?
These are the five core stages of ITIL.
What are Service Strategy, Service Design, Service Transistion, Service Operation, and Continual Service Improvement?
This is ServiceNow's workflow automation tool that promotes low-code/no-code principles.
What is ServiceNow Flow Designer?
This Agile framework focuses on managing the flow of work whose name translates to "sign-board".
What is Kanban?
This person in known to propmt more discussion at the end of meetings ensighting "one more thing".
Who is Kyle Aug?
This Patterson program funds scholarships for higher eductaion.
What is the Patterson Foundation?
This ITIL process is primarily responsible to govern changes to Configuration Items.
What is Change Management?
This person is ServiceNow's newest CEO.
Who is Bill McDermott?
These are the three roles on a Scrum team.
What is Srum Development, Product Owner, and Scrum Master?
When in season this person can be found on a basketball court where they coach a girls basketball team.
Who is Eric Adler?
This is the year that Patterson becomes pubicly traded on NASDAQ with the ticker sign of PDCO
What is 1992?
These are the four main processes in Service Transition.
What are Change Management, Release Management, Service Asset & Configuration Management, and Knowledge Management?
This was the name of the release of ServiceNow after switching from Season/Year naming convention to world cities starting in 2012.
What is the Aspen release?
This agile based methodology incorporates cross-functional teams that support what they develop.
What is DevOps?
This person's son has a business in which he sells plants.
Who is Bridget Kaufman?
This is the Patterson purpose statement.
What is the statement "We are Patterson. We strengthen the people who keep us and our animals healthy.
This is the primary output of the Service Design stage in ITIL.
What is the Servivce Design Package?
This was the name of the company before it took its current name of "ServiceNow".
What is Glidesoft?
These are DevOps key principles which are refferred to as CI/CD.
What is Continous Integration and Continous Delivery?
This person's dog shares its name with a Goldfinger song released in 1996.
Who is Angie Koester?
Bonus: Song title Mable
This person is the Chairman of the Board of Directors.
Who is John D. Buck?