Leaders
This Leader is known as "the Queen" in various conversations
Who is Shefali Gupta
This process should be leveraged to allow a COE team member elevated access & permissions
What is the ServiceNow Elevated Access Request
This application permits new Deloitte joiners to leverage workflow while first joining Deloitte and provides a great user experience
What is HRSD Onboarding
It was this fiscal year that the Enterprise License Agreement was executed allowing access to all applications across the ServiceNow platform at the highest levels (as of Quebec)
What is FY22
This team manages the experience of all employees that work and onboard to Global
What is DTTL People
This Leader is known for saying "ServiceNow can even make your coffee in the morning ..."
Who is Cyril Wiśniewski
This role is ultimately responsible for Sprint Planning and enhancement approvals within a given project
What is a Project Manager
Allows the tracking of software entitlements to ensure compliance with vendor licensing
What is Software Asset Management
The original COE had members from CA, US and what other geography?
What is UK
Most USI team members need translation to interact with this current team and Shefali is normally removed from the calls :)
What is Chile Talent
Originally from Australia, this Leader leads a critical studio allowing teams to keep things on track
Who is Anthony Gock
It is unadvisable that this document is skipped when new integration is introduced
What is a DAD (Detailed Architecture Document)
This is the latest capability within ServiceNow that uses AI capabilities to enhance search results
What is NLU
This new team support all Application Studios and ensures platform stability, scalability and overall heath
What is the Architecture team
What is Procurement
They own a dog named Daisy and often say that name by accident when talking to others with similar names
Who is Nagesh Rao
This team member is accountable for the team, supporting all team members, the overall output of the studio and fields customer concerns & escalations
What is a Studio Leader
An offering from ServiceNow to transform business and the enterprise customer experience by building a connected ecosystem of seamless, digitized workflows
What is Service Bridge
This group meets on a regular cadence and is comprised of Member Firm CIOs and Executives. They provided the decision making and support for the COE
What is the Executive Steering Committee
These 'customers' are the connection between our COE and the end customer in most member firms. They serve to build trust within the service lines and connect with our COE to help support their customer's intended outcomes
What are Business Relationship Managers / Account Teams
This Leader will often say "let me noodle on that for a while"
Who is Stephen Mansfield
This process, if not put in place, can lead to compliance related concerns and risks allowing bad actors to perform updates across all environments. Its sole purpose is to limit control of one individual.
What is SOD (Segregation of Duties)
Outside of CSM & HRSD, this is the only other application that is permitted for external client interaction with Deloitte leveraging our Enterprise License Agreement
What is Vendor Management
This month and year was the start of the COE
What is January 2017
This team is responsible to uphold the quality regulation that Deloitte needs to adhere to while bringing in innovative solutions to support digital workflows
What is the QAP team