Service Operations Workspace
This workspace provides a unified interface for agents to manage incidents, cases, and tasks efficiently.
What is Service Operations Workspace?
This ServiceNow tool uses a visual interface to automate processes without writing code.
This record type represents an individual who can log in and interact with ServiceNow.
What is a User record?
This ServiceNow feature allows you to visualize data in real time using widgets and dashboards.
What is Performance Analytics?
This panel lets agents see activity, comments, and work notes without leaving the record view.
What is the Activity Stream?
This option in the gear icon menu lets you adjust how lists and forms appear for your user account.
What is Personalize List or Personalize Form?
Groups are primarily used to assign these to multiple users at once.
What are Roles?
This feature creates charts, lists, and pivots based on table data for insight into operations.
What are Reports?
This is the main page agents see when they log into Service Operations Workspace.
What is the Home page?
This feature allows you to narrow down records in a list by specifying conditions like status or priority.
What is a Filter?
This type of group is often used to route incidents or tasks to a team.
What is an Assignment Group?
This unique identifier is automatically assigned to every record in ServiceNow.
What is sys_id?
This ServiceNow product focuses on managing employee lifecycle events like onboarding and transitions.
What is HR Service Delivery?
In ServiceNow, these are the individual links under applications in the Application Navigator that open specific functionalities.
What are modules?
This role allows a user to approve requests but not administer the system.
What is the approver role?
This type of field links one record to another record in a different table.
What is a Reference Field?
Which ServiceNow persona
provides access to all platform features, applications, functions, and data?
What is the System Administrator?
_____ is done when a customer requires additional functionality that does not exist in the platform, and they want to add features.
What is Customization?
This field on a user record determines whether the user can access the platform.
What is the Active checkbox?
This type of relationship allows multiple records in one table to relate to multiple records in another table.
What is a Many-to-Many relationship?