At end of 2011, ServiceOne has 798 of these contract customers.
What is HW99?
100
Name 2 reasons that ServiceOne will not cover materials, parts & labor as a result of...
What is abuse, neglect, misuse, vandalism, fire, flood, power failure, surges, freezing, acts of weather, non temp controlled environments.
100
# of hours for 2 appliances on same call
What is 1.5 hours?
100
Wherever you go...
What is "there you are".
200
Name 2 locations that ServiceOne was "in" and are now not operating.
What is Kansas City, Lincoln, Pittsburgh?
200
ServiceOne total paid contract customer count is just over
11,000
12,000
13,000
14,000
What is over 12,000? (12,325)
200
The year ServiceOne announced $25 trip fee for all services.
What is 2008?
200
How many technicians run electrical service for ServiceOne?
What is 3? Tom Ross, Brian Ross, Mickey Hobbs
200
Surround yourself with people you like ____% of the time, forgive them the other _____% and hope they do the same for you.
What is 90% and 10%?
300
Our original "bronze" plan covered what 4 gas appliances?
What is furnace, water heater, range, clothes dryer?
300
Name 2 of the Customer First Commitments listed on our flyer.
What is Your time is valuable. Your trust is held in highest regard. Your satisfaction is paramount. You can count on us. You will receive unmatched value. You will understand...no tech talk. You can be free from worry.
300
ServiceOne reserves the right to increase "what" with 30 days notice to customers.
What is deductible?
300
What is closer route to Springfield?
Millard
Bellevue
Waterloo
What is Millard?
300
It is...
What is "what it is".
400
Name an employee who has worked in 3 or more departments at ServiceOne.
What is Amanda Teeters or John Salmans or Brenda Stuart or Anne Stephens?
400
The 90 day inspection contracts, HW90NC, start from what date?
What is date of inspection?
400
What is the appliance cap for $99 New Construction, Traditional Home Warranty, Service Agreements
What is $1200, $1200, $800?
400
How many appliances technicians can run HVAC calls?
What is 5? Craig, Dana, Marcel, Kevin, Bob
400
It is your best people who are susceptible to burnout, because in order to burn out, you have to be...
What is "on fire"?
500
HVAC company that originally provided service before ServiceOne had it's own technicians.
What is Thermal Services?
500
The % of 1st year home warranties are non evaluated.
10%
15%
20%
25%
What is 10%?
500
Response time shall be governed by what 3 things.
What is weather conditions, employee workload, parts availability.?
500
What the call status indicates, if the box is pink.
What is dispatched to a technician?
500
I am the Lorax, I speak for the trees...for Karen, who are the trees?