Cam Unlimited
How many modes does Cam Unlimited offer?
3 modes (Home, Away, Disarm)
What initial information should you gather from the customer experiencing issues with Cam Plus?
Email address and device name.
What is Auto Activation Unit?
This refers to units that already have a subscription attached to them.
What is the monthly cost for a single Wyze Cam Plus subscription?
$2.99 per month.
How long is the event log history available in Cam Unlimited?
Past two weeks
Where should you log in to troubleshoot the Cam Plus recording issue?
Wyze Admin tool.
What subscriptions are included in Auto Activation?
Wyze Home Monitoring 3 months or Cam Plus 3 months
This area allows users to view their cameras on a computer browser.
Wyze Web View
Which Wyze plan allows for unlimited camera coverage?
Cam Unlimited.
What feature of Cam Unlimited is indicated by a shield icon on the livestream?
Subscription assignment
What should you check under the user tab after entering the customer's email address?
Click on the device name shared by the user.
What Cam Plus subscription durations does Costco offer with Wyze cameras?
3 months with Wyze v3 cameras (individual and 4-pack), and 6 months with Wyze Cam Pan V3, Wyze Cam V4, and Wyze Doorbell Pro.
How can users update their payment method for Wyze subscriptions?
By clicking the edit button on the payment page, and following the next steps. For subscriptions on Recurly, they can do it directly; for Recharge, they receive an email to update payment.
What additional feature does the Wyze Home Monitoring plan include that Cam Plus and Cam Unlimited do not?
24/7 professional monitoring with emergency dispatch.
What happens to cameras that are not assigned to any plan when Cam Unlimited is purchased?
They are automatically assigned to Cam Unlimited
How can you verify if the device associated with Cam Plus is online?
Check the device's online status and settings.
What options are available for obtaining Cam Plus subscription codes from retailers like Amazon and The Home Depot?
3 months or 12 months of paper coupon codes, which can be used towards the Cam Plus subscription.
If a user wants to download an invoice from the Wyze service website, where should they navigate to and what is a limitation for IAP users?
They should navigate to Wyze Billing History. For IAP users, they need to check the charge from the app store/play store as only invoices with a blue hyperlink are downloadable on the website, and this is only for Recurly for now.
How can international customers use Wyze Cam Plus if they don't reside in the US or Canada?
They must have a US or Canadian billing address to subscribe.
How can users check if their cameras are assigned to Cam Unlimited? Provide the steps.
Open the camera's livestream in the Wyze app > Look for the shield icon on the top right corner.
What is the first action to take when the Quick Check Function shows a red indicator for a Cam Plus "CP No Events" issue?
Focus on troubleshooting the specific area indicated by the red indicator.
Or
If something is red focus on that area for troubleshooting
When users report that their license was not auto-activated, what steps should support agents take to resolve the issue effectively?
Support agents should gather the MAC address of the camera from the user and add it to the 'Services Backend Sheet' under the 'Retail Coupons' tab for @Tanvi Sapre to review and manually add the license in the backend system.
When a customer bought a 3-month Cam Plus from retail and didn't receive the coupon code, what steps should be followed to resolve this issue?
Gather proof of purchase, customer's email address, a picture of the physical card if applicable, gather MAC address for the device, add to the sheet, and follow the instructions from the sheet.
What are the specific AI-powered security features included in the Cam Protect plan offered by Wyze?
The Cam Protect plan includes advanced AI-powered security features such as enhanced person detection, vehicle detection, pet detection, and package detection, allowing for more accurate alerts and reduced false notifications.