Zelle
The number of disputes that prevent us from assisting
What is more than 2?
There are 4 types
Fraud Application, First Party Fraud, Account Takeover & Transactional Fraud
Correct second level verification steps
What is XID, OTP, SAOTP, Socure, Notary?
Program to access Bill Pay
What is CST?
An email from this address would be sent for First Party Fraud New Account Review
What is fraudforensics@discover.com?
The shared mailbox utilized for sending FIS emails
What is DepositsFraudFISCases@discover.com?
Account number and login information impacted
What is Account Takeover?
Call from another department and Failed/Unavailable XID/OTP
What is complete Socure?
The shared mailbox utilized for sending replies for Bill Pay
What is discoverbankbillpay@discover.com?
Red flags or indicators from Account Owner Profile Information, Account Owner Behavior & Money Movement
What is complete a UAR?
These are needed for every Zelle call
What is a CSGI or Calypso case?
Declined $50 Taco Bell charge
What is Transactional Fraud?
Law enforcment is requesting information on a investigation
What is contact SIOC?
These are needed for every Bill Pay call
What is a CSGI or Calypso case?
This type of First Party Fraud is not overturned
What is FPF auto revoke?
Account restricted for fraudulent incoming transactions, associate has no fraud concerns
What is block cannot be removed?
This checkbox is selected in Calypso for Fraud Applications
What is Caller Claimed Identity Theft?
Phone number is verified but account holder does not have call waiting
What is place OBC to retreive code?
This is where you click to find the "Remove Block Status"
What is Customer Detail under Related Pages?
The activate drop down selected for locked digital wallets
What is Resolved fraud alert on payment token?
True or False
Outgoing transactions cannot be whitelisted
False
Outgoing transactions can be whitelisted, incoming transactions cannot
Official checks for this fraud type are sent 10-15 days from last deposit
What is First Party Fraud?
Account holder calls from ANI on file to report fraud and secure account
What is place freeze, deactivate card, cancel OAC?
Reissues need 2nd level
True or False
Email replies are only required when there is a CSGI case
True
CSGI cases are created from the emails received from FIS, therefore a reply is needed
CSGI case- Internal transfer that requires review, no JO fraud trend
What is trace deposit to EFI and make OBC?