Checking Account
What is the standard Hold time of a Check Deposit?
7-10 Business Days
What is the standard limit for a debit card ATM withdrawal?
$610
What is the processing time for an ACH Stop Payment?
3 Business Days
What does WSUD stand for?
Written Statement of Unauthorized Debit
What is the processing time for an ACH Stop Payment?
3 business days
What is the name of the military Direct Deposit form members need to fill out?
Fast Start Form
What steps will an MSR take to add a savings account to an active debit card?
ATM/Debit Card Maintenance > Accounts tab > Add Account > Account drop down menu > Remind the member Reg D violations count when they use the Savings attached to a Debit card. PRO19462
How many NSF refunds can a member have in a 12-month period?
3
What is the system used for Web Bill Pay research?
Partnercare
How much will a member be charged for an OD Fee?
$29
What information should be verified prior to opening checking/savings application?
Name, DOB, SSN, Citizenship, Mailing/Physical Address, Email and Professional information
What is the minimum age for a Checking or Savings account
18 years old
How much will a member be charged for an OD Fee?
$29
What is an Exception to the Self-Service Rule?
Deployment/Natural Disaster
What system do we use to review the NSF report?
EOS
How many Days until an overdrawn account charges off?
41
What is the interest rate for a PFS account with a balance of $100,000
.97%
How long until we can submit for a stop pay on a bill pay check with no fee?
10 Business days
What can be paid by WBP?
Cable, Power, Phone, All of the above
What is the Form that must be submitted after 90 days to refund a teller check?
Indemnification form
What are the steps to collecting a payment on a charge-off account?
Normal
Process payment
Charged Off
After Batch
What is the maximum initial deposit a PFS account can be funded with
$99,999
What type of transactions can USAA place a stop payment on?
Future Recurring Debit Card Stop Payment
ACH Stop Payment
Personal Check/Draft Check
What Villain used an infinity stone and tried to take over New York?
Thanos
What status must a card be placed in when a member reports fraud?
HOT Status