Change Payment Account/Amount/Date
If the customer's due date is on the 3rd of the month. What are the possible dates the cycle date could be? Where would you verify?
4th - 8th ---- loan details page of CARES
If a customers payment date is on the 15th, when will their cycle date be?
20th
Where can you go in CARES to see how much of the last payment went to principal?
History > Financial
What status in CARES must you be in to make a payment for a customer?
Available
How often do variable rates change? What do we base our variable rates on? what day of the week do we observe the SOFR index?
once a month using the SOFR index. Observed on the 25th to be implemented on the 1st.
When is a customers first payment date?
30 days after they become active
When do we generate the customers billing statement each month?
On the Cycle Date
In CARES, what button do you select when pulling up a 3PA in CARES?
Account Relationships
A customer unenrolls from autopay before their first cycle date. When is the earliest they will be able to re-enroll?
After they cycle
When does a customers account first cycle?
30 days after they become active
Customer calls in today, they want to change their due date from the 22nd to the 10th of each month. When will this change occur?
December 10th
A customers payment date is on the 10th of the month and their automatic payment amount is $200. The client makes a manual extra payment of $250 on the 7th of the month. How much will we automatically pull on the 10th?
$200
DAILY DOUBLE!!!!!!!!!!!
Send me a screenshot via slack of where you would go to un-enroll a customer from autopay.
How can a customer edit the amount of a payment they just scheduled?
They must cancel that payment and re-make the same payment.
Dak wishes to change the date of their bi-weekly payments from Thursdays to Sundays. How would they accomplish this?
The would have to enroll back into monthly payments, and then re-enroll in bi-weekly payments.
Payment accounts, Hamburger menu, and the "here" link when changing the account.
How would a customer un-enroll from autopay if they just want to make payments manually
What does P&INPDD stand for?
Principal and interest next payment due date
John Snow is concerned because the payment is set to automatically pull today but they don't have the money. Will unenrolling them from autopay help? What can they do to stop it?
It will pull regardless. They can call to put a stop payment on the account.
List 3 things we can request via an in house IDT
3 PART QUESTION!
How many days does it take to increase your payment?
How many days does it take to decrease your payment?
If a request is made to change the payment amount on a bi-weekly payment within _____ days of the _______ the payment will be reflected after the next bi-weekly payment
10 calendar days for an increase
24-48 hours for a decrease
14 days..... Cycle Date
What number can we call in cases of emergency to cancel a client’s autopay? When is the latest we can call them before the payment pulls?
You can use Confluence. You have 30 seconds! GO!
Call 855-229-7100 before the line closes at 3 PM MST (5 PM EST)
What is the TCPA? What does it stand for?
Telephone Consumer Protection Act - The TCPA disclosure is read to clients to gain consent to contact them via cell phones, auto-dialing, pre-recorded messages, and text messages.
Please list the address clients can send paper checks to.
You can use Confluence. You have 45 seconds! GO!
Earnest Operations, PO Box 9202 Wilkes Barre, PA 18773-9202
If a customer switches to bi-weekly payments, what does their cycle date change to?
It does not!!