systems
h.s.i.
Protection Products
Non Recurring Charges
Privacy Products
100
q2o
What is system to order wireline and dtv services
100
changes analog signal to digital signal
What is a modem ?
100
This is a residential wire maintenance plan. When a customer with this service has a problem with their telephone voice service(for example, static or no dial tone), CenturyLink will: locate and identify the source of the problem repair faulty inside jacks or faulty wiring causing the problem, even if located on the customer side of the Network Interface (NI) at no additional charge to the customer. This waives Trouble Isolation Charges (TIC) normally billed when a customer reports a service issue related to jacks, wiring, or equipment. There is no waiting period. Coverage is for future repair and trouble location charges, not for pre-existing conditions.
What is linebacker?
100
True or False-there is no installation charges for any packages.
What is True?
100
Displays the telephone number of the calling party as well as (in most cases) the listing associated with the calling party's telephone number on the customer’s display unit or phone.
What is caller id name and number?
200
roms
What is manual order system for pending order corrections and border towns
200
grl and ehx
What are the 2 main usoc prefixes for h.s.i.?
200
T.I.C charges
What are trouble isolation charges?
200
True or False-there is an installation charge for Pure Broadband
What is True?
200
Allows Caller ID customer to reject incoming calls (not telemarketing)“anonymous or private".
What is Anonymous Call Rejection?
300
this system is for billing,checking archived orders, checking notes up to 6 years, and customer service records up to 6 years.
What is oscar?
300
charge for cancelling h.s.i. on a 12 month promotion
What is up to $200
300
This is a complete suite of back up, security and support services designed to help CenturyLink High-Speed Internet (HSI) customers connect, support and control their digital devices effortlessly.
What is @ease?
300
When ordering a modem and the charge is $6.95 per month--what is the $22.95 charge for?
What is tech install and handling
300
Customers can stop the “Private/Anonymous” and “Out of Area”/Unknown” callers by requiring them to unblock their number or entering a number to identify themselves before their call will go through.
What is Security Screen?"
400
M8130
What is the location code for sioux falls for wigl?
400
This is required on every new h.s.i. and transfer of service with h.s.i. It must be done by tn or address
What is a loop qual?
400
$0.00,$4.99,$9.99,$12.99
What are the tiers of Centurylink @ease?
400
Where would you find the one time charge for activating or installing a line?
What is Einstein?
400
Allows customer to block up to 15 numbers. When an unwanted caller tries to call, a pre-recorded message automatically says the number is not accepting calls at this time.
What is Call Rejection?
500
where would you find the cala/saga?
What is consumer look up tools?
500
In some buildings, CenturyLink High-Speed Internet may not work properly unless it is connected through a separate wiring run of its own. This separate configuration is called a________.The wiring isrun directly from the network interface to the CenturyLink High-Speed Internet jack instead of being routed along with the other POTS wiring runs.
What is a "home-run jack"?
500
This is online back up that allows customers to back up files such as pictures, personal videos, etc., from one computer in their home to a secure site. These pictures, videos and documents can then be viewed or shared from anywhere and by whoever they choose. The service is similar to existing sites like Shutterfly and Snapfish.
What is Digital Vault?
500
Name a non recurring charge for Dtv.
What is shipping and handling for the receiver.
500
this is an AIN service that screens all incoming calls to the customer's telephone number. The Listing provides a symbol, usually a black dot (*), in front of the customer’s telephone number in the printed directory. The NSOL symbol indicates that the customer wishes to be excluded from telemarketing calls
What is No Solicitation?
M
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